AirtelTigo Purchasing/Procurement Jobs in Ghana
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The successful candidate for the role as Shop Manager at AirtelTigo will join the Customer Experience Team as Shop Executive in the Customer Experience Department. (S)He will report to the Shop Manager and will interface with customers and ensure their service needs are identified and resolved to enhance the customer experience.
Key Responsibilities
- Ensure healthy acquisitions and compliance on activations;
- Responsible for driving enhanced customer experience in the shop;
- Enforce adherence of all customer service procedures and processes;
- Ensuring that all customer queries/complaints are resolved as per SLAs.
- Ensure good ratings on Transactional Net Promoter Score (T-NPS) and Customer Effort Survey (CES);
- Participate in all training and personal development exercises;
- Engage in all team briefing and coaching programs to enhance service delivery in the shop.
ADVERTISEMENT - CONTINUE READING BELOW
Qualification Required & Experience
- A University Degree in any field or a High National Diploma;
- A minimum of Two (2) to Three (3) years’ experience in retail operations;
- Demonstrates appropriate interpersonal skills as well as customer service skills in a fast-paced environment.
- Time management and organizational skills.
- Ability to multi-task and complete work and projects in a timely and accurate manner
Location: Accra & Western
Things You May Like:
Legit Ways To Make Money Online
Top High Paying Affiliate Programs You Can Make Money
How To Create A Fully Verified PayPal Account In Ghana
How To Make Money Online With Affiliate Marketing In Ghana
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The successful candidate for the role as Shop Manager at AirtelTigo will join the Customer Experience Team as Shop Executive in the Customer Experience Department. (S)He will report to the Shop Manager and will interface with customers and ensure their service needs are identified and resolved to enhance the customer experience.
Key Responsibilities
- Ensure healthy acquisitions and compliance on activations;
- Responsible for driving enhanced customer experience in the shop;
- Enforce adherence of all customer service procedures and processes;
- Ensuring that all customer queries/complaints are resolved as per SLAs.
- Ensure good ratings on Transactional Net Promoter Score (T-NPS) and Customer Effort Survey (CES);
- Participate in all training and personal development exercises;
- Engage in all team briefing and coaching programs to enhance service delivery in the shop.
ADVERTISEMENT - CONTINUE READING BELOW
Qualification Required & Experience
- A University Degree in any field or a High National Diploma;
- A minimum of Two (2) to Three (3) years’ experience in retail operations;
- Demonstrates appropriate interpersonal skills as well as customer service skills in a fast-paced environment.
- Time management and organizational skills.
- Ability to multi-task and complete work and projects in a timely and accurate manner
Location: Accra & Western
Things You May Like:Legit Ways To Make Money Online
Top High Paying Affiliate Programs You Can Make Money
How To Create A Fully Verified PayPal Account In Ghana
How To Make Money Online With Affiliate Marketing In Ghana