Chief HR Information Systems Officer - African Development Bank

The Chief HR Information Systems Officer at African Development Bank will be responsible for:

• Supporting the leadership of HR in the transformation from a desktop service based delivery department to one that takes full advantage of the technologies that support a smart bank environment that embraces and harnesses developments aligned to 4IR, Artificial Intelligence, electronic processing for query resolution, Digital Banking, and Internet of Things.
• Ensuring that all HR processes and workflows  are reviewed, and aligned to current Policies, Processes, Procedures, Staff Regulations and Rules, documented to ensure and allow for automation and digitisation.
• Reviewing current systems and developing a workplan that will lay the basis for systems clean-up and developments, encompassing functionality that is in-line with current Bank Strategy.
• Working closely with HR and IT within the Bank, to ensure that the partnership yields on-time delivery of developments and support of HR systems.
• Providing documentation for all systems developments and functionality for easier reference (using the latest approaches and technology).
• Prioritising availability of all HR systems, and providing consistent, efficient client support to the Bank’s employees, managers, and HR personnel on the basis of targeted SLA’s to be agreed with clients.
• Project delivery (in different project roles) for all HR IT Projects.
• Ensure that personnel data is managed applying best-of-class approaches and ensure house-keeping and archiving of data is to the required standard.
• Ensure that master data structures are in line with Bank structures, and integrity, accuracy and changes are reported on a regular basis to CHHR management.

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• Monitoring of contracts for IT resources placed within HR.
• Support all units within CHHR2, and HR with requirements analysis of all requests related to improvements for processing efficiency.
•  Lead the change management initiatives to ensure best user-buy-in when systems are implemented.

Duties and responsibilities

Under the immediate supervision of the Division Manager CHHR2, the incumbent will undertake the following Key Responsibilities:

• Support the manager in delivering the HRSS Mandate, through active, timely and responsive participation in all initiatives that cut-across the Division.
• Supervise the maintenance of the HR Information system updated in line with regulatory and HR policy changes and with evolving needs of the SAP HR users and auditors. Further supervise the administration and update of the other applications of CHHR in line with policy and business changes.
• Develop and update HR Personal Administration processes, procedures and forms in view of permanently optimising the efficiency and reliability of the unit and recommend such improvements in processes and documents in other areas impacting the efficiency and reliability of the HR administration.
• Leads and/or participate in projects reinforcing the deliverables and effectiveness of the HR Administration.
• Plan, organize, supervise and control HR-related IT development projects.
• Develop feasibility studies and requirements analysis to justify and support the development of new and enhanced information systems. Keep available new releases, enhancements/new functionality and perform application research.
• Analyse user requirements, develop designs, and perform process modelling. Develop and recommend make/buy solutions to respond to business needs
• Supervise and perform configuration changes to accommodate change. Perform initial testing of problem fixes, change requests, enhancement assessments and make recommendations to CHHR and CHIS management.
• Ensure the identification and addressing of functional and technical issues with IT solutions and further work with CHIS for problem resolution and user support.
• Guide the development of training materials relating to IT applications and train users.
• Ensure that user requirements identification and mapping, developments, testing and documentation are in accordance with Bank standards
• Provide functional input needed by CHIS to evaluate continuing needs for hardware, software, databases, and operating systems, and further carry out detailed evaluations of operating systems, commercial software and programming utilities.
• Together with the manager, play a key role in team-building, live by the values of the Bank, and ensure that the service excellence principles of the Bank guide the delivery of the team.

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Selection Criteria

• Hold at least a Master’s Degree or its equivalent in Human Resources Management, Information Technology, Accounting, IT Project Management or other related disciplines.
• Have a minimum of seven (7) years of relevant practical working experience in a large volume and busy computerized HR Unit
• Deep knowledge of HR processes, HR Master Data, project Management, and HR Organizational Management principles.
• Demonstrable understanding of development methodology / life cycle.
• Ability to meet strict deadlines and work under pressure, and to schedule and prioritise the work for the team.
• Ability to work independently and coordinate with peers and other HR experts in a multidisciplinary team.
  Capacity to initiate and manage innovations and changes;
• Excellent skills in report writing and generation, communication, negotiation and project management;
• Requisite knowledge of SAP or other integrated Enterprise Resource Planning (ERP) system
  preferably in Human Resource (HR) modules.
• Personal competencies that demonstrate an ability to function in a manner that contributes to seamless operational effectiveness across HR.
• Demonstrable commitment to achieving the mandate of CHHR2, supporting the manager and the team to ensure on-time delivery of the mandate.
• Proven skills in problem solving and solution and root cause analysis.
• Client orientation, team work and stakeholder management and relation building.
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
• Excellent knowledge of the use of standard desktop software (Visio, Word, Excel, Access and PowerPoint).