Vodafone Ghana Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.
Key accountabilities and decision ownership
- Create an outstanding customer experience
- Ensure the attainment of high Quality standards within the Contact Centre
- Process Adherence
- Reporting
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Key performance indicators
- Targets and KPIs
- Increased customer loyalty, satisfaction and return on investment
- Contact Centre standards
Core competencies, knowledge and experience
- Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
- Excellent communication skills
- Analytical Skills
- Previous Call Centre experience will be preferred
- Should be a customer service oriented individual
- Commercial awareness - an appreciation and interest in the mobile telecommunications industry
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role purpose
To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.
Key accountabilities and decision ownership
- Create an outstanding customer experience
- Ensure the attainment of high Quality standards within the Contact Centre
- Process Adherence
- Reporting
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Key performance indicators
- Targets and KPIs
- Increased customer loyalty, satisfaction and return on investment
- Contact Centre standards
Core competencies, knowledge and experience
- Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
- Excellent communication skills
- Analytical Skills
- Previous Call Centre experience will be preferred
- Should be a customer service oriented individual
- Commercial awareness - an appreciation and interest in the mobile telecommunications industry
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