Job Description: Responsibilities & Requirements
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
Click on Kempinski Hotel job vacancy to read more and apply
Kempinski Hotel Latest Jobs
Purchasing Coordinator
The incumbent in this position is responsible to procure quality food, beverages, materials, equipment, supplies and services for the hotel while minimizing cost. All work is carried-out in line with the hotel’s policies & procedures.
Main Responsibilities
- To initiate purchase requisitions as required and ensure the lowest cost consistent foods, beverages, materials, services, equipment, and supplies with required quality standards are procured on a timely basis.
- To identify local vendors and maintain working relationships with them whiles negotiating rates.
- To ensure requisitions are properly approved and maintain follow-up systems on all purchases.
- To verify prices on corporate contract items.
- To follows corporate guidelines on purchasing from corporate suppliers.
- To handle receiving, storage, and distribution of all goods to effectively and efficiently meet hotel and corporate requirements
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- To ensure that purchased items adhere to corporate standards and if not to take corrective action as required.
- To ensure that all goods on invoices are counted or weighed.
- To verify information on dates and prices of goods.
- To maintain all necessary control records and reports.
- To take inventories, ensure stock are up to par and to rotate stocks appropriately in order to minimize breakage.
- To process and file executed requisitions properly.
- To maintain the competitive status and profitability of the purchasing operation by monitoring industry trends and recommending appropriate action to be taken.
- To provide assistance in the calculation of cost of food and other goods and services based on purchase price.
- To secure competitive bids as required and requested.
- To bring needs for repair or maintenance to the attention of the Controller.
- Performs all duties and responsibilities in a timely and efficient manner in
- accordance with established company policies and procedures to achieve the
- overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
Accounts Assistant
Key Responsibilities
- Responsible for following and understanding all Kempinski Policies & Procedures.
- Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
- Responsible for scheduling meetings for the Controller.
- Responsible for getting all documents from other departments sign at the specific set times of the day.
- Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed.
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Manage agendas/travel arrangements/appointments etc. for the Controller
- Manage assigned phone calls and correspondence (e-mail, letters, packages etc.)
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- Support accounting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever required
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications Desired Skills and Qualifications
- 1-3 years in general accounting experience
- Excellent oral and written skills (as applicable)
- Ability to handle high volume with attention to detail
- Excellent written and verbal communication skills
- An ability to establish and retain effective working relationships with hotel staff and clients/vendors
- Strong organizational and time management skills
- Applies a professional, confidential and ethical approach at all times
- Works in a safe, prudent and organized manner
- Ability to operate computer and office equipment
- Proficiency in Excel and Word
- Experience in respective accounting software is a plus
- Knowledge of the generally accepted accounting principles and local regulations
Training Manager
The overall scope of a Hotel Training is to ensure that the hotel is using the “off-line” as well as “on-line” learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
The Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.
Key Responsibilities
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
- Analyse training needs and training effectiveness.
- Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
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- Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
- Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
- Plan, design and deliver training programmes.
- Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
- Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
- Organise and supervise Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
- Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
- Train and develop Training team members.
- Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
- Identify potential training talent and propose & foster Master Trainer candidates.
- Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
- In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
Director of Spa
To take 100% responsibility for managing a successful Resense Spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Resense’s spa vision, core values & all related brand standards, procedures & policies. This includes reporting effectively to the relevant Resense Operations Manager and executing Resense directives and liaising positively with the Hotel General Manager and the Hotel Team.
Main Responsibilities
Operating:
- Uphold and deliver the Resense brand vision – the luxury European spa and its central USP’s.
- Supervise daily spa operations and liaise with department heads to ensure routines, cleanliness, maintenance and service standards are upheld.
- Provide a service that is individual, spontaneous, personal and genuine. This requires a very high level of communication and social skills and to take responsibility for the whole team.
- Communicate effectively within the spa team as well as with guests and other hotel departments.
- Operate and ensure the entire team operates in accordance with Resense Spa’s Standard Operating Procedures, Policies & Forms Manuals; and the Kempinski SOP’s, policies & manuals.
- Resolve customer’s disputes and/or complaints immediately and report appropriately in accordance with Kempinski & Resense SOP’s. Ensure safety and security for spa guests and staff.
- Create & maintain an efficient maintenance program for the Spa and equipment to ensure it is maintained to Resense and Kempinski 5 star standards.
- Drive efficient employee scheduling and co-ordination; including vacation planning.
- Resense, Kempinski and spa orientation for new employees and trainees.
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CONTINUE READING BELOW
- Implement and uphold the company Health & Safety policy.
- Mentor staff for professional growth. Planning and Development:
- Monthly goal setting and actively include team in goal creating, planning and follow up, including reporting results to the team.
- Strategic and training planning & implementation.
- Yearly, monthly, weekly planning and coordinating with other hotel departments.
Finance:
- Drive revenue for the spa whilst controlling the costs, thus maximising profitability.
- Manage the financial budget and control costs and liaise with Resense Operations Manager and Hotel Financial Controller.
Critically review costs each month to ensure they are appropriate for the spa and raise any inconsistencies with Resense Operations Manager.
Recruitment and Training:
- Recruit new staff with approval from Resense Operations Manager and in accordance with hotel’s policies.
- Ensure all staff receive necessary induction and ongoing training to allow them to carry out their role as laid out in the operational manuals.
- To plan annual staff training calendar for approval by Resense Operations Manager and to ensure that this is implemented.
- To ensure that all therapists and professional staff hold the necessary qualifications to carry out treatments and services.
- Carry out or organise all in house training on a regular basis in all areas.
- Carry out annual appraisals and personal development plans for all spa staff and to review these with Resense Operations Manager, People Services and General Manager.
Assistant Director of Food and Beverage
Main Responsibilities
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage products and services.
- Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
- Assist in preparing/consolidating the yearly budget for the department.
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CONTINUE READING BELOW
- Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
- Manage the consolidated inventory of Food & Beverage department’s OS&E together with the stewarding department.
- Attend and actively contribute to all relevant staff meetings and hotel trainings.
- Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
- Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
- Review and update all departmental operations manuals annually.
- Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
- Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
- Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Assist handling of guest complaints.
- Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
- Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
- Follow the local and global food & beverage trends.
- Ensure that all managers plan and implement effective training programmes in the appointed outlets.
- Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
- Respond to any changes within the Food & Beverage department as dictated by the hotel management.
- Act as the secondary point of contact to the Corporate Food & Beverage Team.
- Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
- Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country.
Click on Kempinski Hotel job vacancy to read more and apply
Kempinski Hotel Latest Jobs
Purchasing Coordinator
The incumbent in this position is responsible to procure quality food, beverages, materials, equipment, supplies and services for the hotel while minimizing cost. All work is carried-out in line with the hotel’s policies & procedures.
Main Responsibilities
- To initiate purchase requisitions as required and ensure the lowest cost consistent foods, beverages, materials, services, equipment, and supplies with required quality standards are procured on a timely basis.
- To identify local vendors and maintain working relationships with them whiles negotiating rates.
- To ensure requisitions are properly approved and maintain follow-up systems on all purchases.
- To verify prices on corporate contract items.
- To follows corporate guidelines on purchasing from corporate suppliers.
- To handle receiving, storage, and distribution of all goods to effectively and efficiently meet hotel and corporate requirements
ADVERTISEMENT
CONTINUE READING BELOW
- To ensure that purchased items adhere to corporate standards and if not to take corrective action as required.
- To ensure that all goods on invoices are counted or weighed.
- To verify information on dates and prices of goods.
- To maintain all necessary control records and reports.
- To take inventories, ensure stock are up to par and to rotate stocks appropriately in order to minimize breakage.
- To process and file executed requisitions properly.
- To maintain the competitive status and profitability of the purchasing operation by monitoring industry trends and recommending appropriate action to be taken.
- To provide assistance in the calculation of cost of food and other goods and services based on purchase price.
- To secure competitive bids as required and requested.
- To bring needs for repair or maintenance to the attention of the Controller.
- Performs all duties and responsibilities in a timely and efficient manner in
- accordance with established company policies and procedures to achieve the
- overall objectives of this position.
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
- To ensure that all potential and real hazards are reported and rectified immediately.
Accounts Assistant
Key Responsibilities
- Responsible for following and understanding all Kempinski Policies & Procedures.
- Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
- Responsible for scheduling meetings for the Controller.
- Responsible for getting all documents from other departments sign at the specific set times of the day.
- Responsible for performing any additional duties assigned by Management and assisting in other areas of Accounting as needed.
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Manage agendas/travel arrangements/appointments etc. for the Controller
- Manage assigned phone calls and correspondence (e-mail, letters, packages etc.)
ADVERTISEMENT
CONTINUE READING BELOW
- Support accounting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever required
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications Desired Skills and Qualifications
- 1-3 years in general accounting experience
- Excellent oral and written skills (as applicable)
- Ability to handle high volume with attention to detail
- Excellent written and verbal communication skills
- An ability to establish and retain effective working relationships with hotel staff and clients/vendors
- Strong organizational and time management skills
- Applies a professional, confidential and ethical approach at all times
- Works in a safe, prudent and organized manner
- Ability to operate computer and office equipment
- Proficiency in Excel and Word
- Experience in respective accounting software is a plus
- Knowledge of the generally accepted accounting principles and local regulations
Training Manager
The overall scope of a Hotel Training is to ensure that the hotel is using the “off-line” as well as “on-line” learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.
The Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.
Key Responsibilities
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
- Analyse training needs and training effectiveness.
- Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
ADVERTISEMENT CONTINUE READING BELOW
- Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
- Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
- Plan, design and deliver training programmes.
- Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
- Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
- Organise and supervise Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
- Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
- Train and develop Training team members.
- Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
- Identify potential training talent and propose & foster Master Trainer candidates.
- Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
- In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
Director of Spa
To take 100% responsibility for managing a successful Resense Spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Resense’s spa vision, core values & all related brand standards, procedures & policies. This includes reporting effectively to the relevant Resense Operations Manager and executing Resense directives and liaising positively with the Hotel General Manager and the Hotel Team.
Main Responsibilities
Operating:
- Uphold and deliver the Resense brand vision – the luxury European spa and its central USP’s.
- Supervise daily spa operations and liaise with department heads to ensure routines, cleanliness, maintenance and service standards are upheld.
- Provide a service that is individual, spontaneous, personal and genuine. This requires a very high level of communication and social skills and to take responsibility for the whole team.
- Communicate effectively within the spa team as well as with guests and other hotel departments.
- Operate and ensure the entire team operates in accordance with Resense Spa’s Standard Operating Procedures, Policies & Forms Manuals; and the Kempinski SOP’s, policies & manuals.
- Resolve customer’s disputes and/or complaints immediately and report appropriately in accordance with Kempinski & Resense SOP’s. Ensure safety and security for spa guests and staff.
- Create & maintain an efficient maintenance program for the Spa and equipment to ensure it is maintained to Resense and Kempinski 5 star standards.
- Drive efficient employee scheduling and co-ordination; including vacation planning.
- Resense, Kempinski and spa orientation for new employees and trainees.
ADVERTISEMENT
CONTINUE READING BELOW
- Implement and uphold the company Health & Safety policy.
- Mentor staff for professional growth. Planning and Development:
- Monthly goal setting and actively include team in goal creating, planning and follow up, including reporting results to the team.
- Strategic and training planning & implementation.
- Yearly, monthly, weekly planning and coordinating with other hotel departments.
Finance:
- Drive revenue for the spa whilst controlling the costs, thus maximising profitability.
- Manage the financial budget and control costs and liaise with Resense Operations Manager and Hotel Financial Controller.
Critically review costs each month to ensure they are appropriate for the spa and raise any inconsistencies with Resense Operations Manager.
Recruitment and Training:
- Recruit new staff with approval from Resense Operations Manager and in accordance with hotel’s policies.
- Ensure all staff receive necessary induction and ongoing training to allow them to carry out their role as laid out in the operational manuals.
- To plan annual staff training calendar for approval by Resense Operations Manager and to ensure that this is implemented.
- To ensure that all therapists and professional staff hold the necessary qualifications to carry out treatments and services.
- Carry out or organise all in house training on a regular basis in all areas.
- Carry out annual appraisals and personal development plans for all spa staff and to review these with Resense Operations Manager, People Services and General Manager.
Assistant Director of Food and Beverage
Main Responsibilities
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage products and services.
- Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
- Assist in preparing/consolidating the yearly budget for the department.
ADVERTISEMENT
CONTINUE READING BELOW
- Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
- Manage the consolidated inventory of Food & Beverage department’s OS&E together with the stewarding department.
- Attend and actively contribute to all relevant staff meetings and hotel trainings.
- Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
- Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
- Review and update all departmental operations manuals annually.
- Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
- Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
- Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Assist handling of guest complaints.
- Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
- Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
- Follow the local and global food & beverage trends.
- Ensure that all managers plan and implement effective training programmes in the appointed outlets.
- Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
- Respond to any changes within the Food & Beverage department as dictated by the hotel management.
- Act as the secondary point of contact to the Corporate Food & Beverage Team.
- Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
- Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
« Go back to the jobs list