Job Description: Responsibilities, Qualifications, and Necessary Skills
Administrative/Secretarial Jobs In Ghana 2024
Jobs In Eastern Region 2024
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Report To: Front Desk Supervisor
Job responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests by collecting necessary informations(like contact details and exact dates of their stay
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Required Skills or Experience
- Must have atleast two (2) years’ experience in a luxury hotel environment
- Must have strong organizational skills
- Must have customer service attitude
- Strong communication and interpersonal skills
- A Bachelor’s degree required. A Master’s degree will be an added advantage
- Must have intermediate skills with Microsoft office products
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