Reputable Company IT Jobs in Ghana
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB PURPOSE
To provide technical and other user support services to all assigned business applications within the Company
DIMENSIONS
- Support business applications across the organization
- Support all users on all business applications across the organization
- Work for longer hours including shift-working on holidays, Saturdays and sometimes Sundays
- Develop and maintain in-house applications for use by all Company users
KEY RESULT AREA
- User satisfaction – Over 95% of reported issues are resolved within agreed timelines
- Root cause analysis – Over 80% recurrent issues are identified and resolved permanently
RESPONSIBILITIES
- Take ownership of all logged issues - incidents/requests within business application support unit
- Provide technical support to IT projects and initiatives
- Manage and ensure business continuity from applications perspective, ensuring backups are taken according to the Company’s backup policy
- To effectively review all application logs to ensure services are not adversely impacted
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- Maintain and update log of all issues arising from all assigned business applications
- Troubleshoot and arrive at root cause of all assigned issues
- Resolve all assigned issues
- Liaise with vendors to support all assigned applications
- Ensure change control procedures are enforced
- Provide technical/application support to users in the Company.
- Provide on the job training to Branch Systems Administrators/users.
- Manage set-up and installation of new applications as and when required
- Test out fixes/patches sent by vendors before implementation
- Submit weekly issues and resolution reports
- Take on other tasks and projects as and when required
INFORMATION SECURITY RESPONSIBILITIES
- Abide by the Company’s ISMS (Information Security Management Systems) policies and procedures
- Safeguard the Company’s information assets in accordance with its ISMS policies and procedures
Required Skills
- flexcube : 2 to 3 years
- UNIX/Microsoft Operating Systems : 2 to 3 years
- SWIFT payment system : 2 to 3 years
Candidate Requirements
Knowledge
- A recognized University Degree in Information Systems/Technology.
- Knowledge of UNIX/Microsoft Operating Systems preferable.
- Knowledge of Flexcube preferable.
- Knowledge of SWIFT payment system
- Knowledge and appreciation of the Financial industry would be an advantage
- Knowledge of ITIL service management will be an advantage
Experience
5 years working experience preferably in a Financial Institution.
Skills
- Good troubleshooting skills.
- Good analytical skills.
- Ability to work under pressure.
- Must be team player.
- Ability to work outside business hours.
- Good communication skills.
« Go back to the jobs list
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB PURPOSE
To provide technical and other user support services to all assigned business applications within the Company
DIMENSIONS
- Support business applications across the organization
- Support all users on all business applications across the organization
- Work for longer hours including shift-working on holidays, Saturdays and sometimes Sundays
- Develop and maintain in-house applications for use by all Company users
KEY RESULT AREA
- User satisfaction – Over 95% of reported issues are resolved within agreed timelines
- Root cause analysis – Over 80% recurrent issues are identified and resolved permanently
RESPONSIBILITIES
- Take ownership of all logged issues - incidents/requests within business application support unit
- Provide technical support to IT projects and initiatives
- Manage and ensure business continuity from applications perspective, ensuring backups are taken according to the Company’s backup policy
- To effectively review all application logs to ensure services are not adversely impacted
ADVERTISEMENT - CONTINUE READING BELOW
- Maintain and update log of all issues arising from all assigned business applications
- Troubleshoot and arrive at root cause of all assigned issues
- Resolve all assigned issues
- Liaise with vendors to support all assigned applications
- Ensure change control procedures are enforced
- Provide technical/application support to users in the Company.
- Provide on the job training to Branch Systems Administrators/users.
- Manage set-up and installation of new applications as and when required
- Test out fixes/patches sent by vendors before implementation
- Submit weekly issues and resolution reports
- Take on other tasks and projects as and when required
INFORMATION SECURITY RESPONSIBILITIES
- Abide by the Company’s ISMS (Information Security Management Systems) policies and procedures
- Safeguard the Company’s information assets in accordance with its ISMS policies and procedures
Required Skills
- flexcube : 2 to 3 years
- UNIX/Microsoft Operating Systems : 2 to 3 years
- SWIFT payment system : 2 to 3 years
Candidate Requirements
Knowledge
- A recognized University Degree in Information Systems/Technology.
- Knowledge of UNIX/Microsoft Operating Systems preferable.
- Knowledge of Flexcube preferable.
- Knowledge of SWIFT payment system
- Knowledge and appreciation of the Financial industry would be an advantage
- Knowledge of ITIL service management will be an advantage
Experience
5 years working experience preferably in a Financial Institution.
Skills
- Good troubleshooting skills.
- Good analytical skills.
- Ability to work under pressure.
- Must be team player.
- Ability to work outside business hours.
- Good communication skills.