Sales Support Officer - Firmus Advisory



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Firmus Advisory Sales / Marketing Jobs in Ghana


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Our client, one of the leading automobile companies in Ghana, is seeking to employ for the following position as Sales Support Officer

 

Job Purpose:

To coordinate and provide sales support to custotners by working with Distributors in Togo, Benin and all Francophone countries.

 

Specific Responsibilities:

  • Engage in regular outdoor sales and marketing activities in Togo. Benin and any other Francophone countries assigned
  • Conduct market research projects (data collection, feedback etc.)
  • Generates and processes new sales leads as necessary
  • Answers phone calls from Distributors and Customers and deals with problems as arise
  • Follow up with customers to make sure that they are satisfied with a particular product
  • Meets with Distributors and Dealers to make sure that sales people are doing their job correctly
  • Provide any necessary data or reports to the sales team
  • Exert attention to detail, as customers may have the same problems; reports the problems as necessary
  • Arrange appointments with clients and sales team
  • Responding to customers emails, texts, and phone calls
  • Update all contact information for clients
  • Deal with any customer complaints and resolves the issue as necessary
  • Does any necessary administrative work. including filing and presenting reports

 


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Job Specifications

Minimum Requirements

Education/QuaIification

  • Excellent French and English Proficiency is a MUST
  • Bachelor's Degree in Business Administration, Marketing. Economics or Social Sciences. A professional qualification and or Master of Business Administration will be an added advantage;
  • Minimum of 3-5 years of relevant work experience in the retail and wholesale industry
  • Work will involve frequent travels so candidate must be ready and able to do so on short notice.
  • A good working understanding and previous work experience in Togo, Benin and other Francophone countries in West Africa will be an added advantage
  • Excellent analytical, reasoning and problem-solving skills
  • Good computer skills, including proficiency in MS Office and critically Excel is a required criterion High energy, Results-oriented, strategic thinker
    and planner
  • Must be Resident in Accra or Tema.
  • Age requirement - not more than 35years of age.
  • Ability to drive and must hold a valid Driving licence
  • Knowledge of motorcycle and automobile industry will be an added advantage

 

Key Skills and Competencies

  • Strong organisational and planning skills; and experience of project rnanagement
  • Excellent interpersonal skills, including ability to undertake high-level representation.
  • Excellent French and English oral and written communications skills, including public speaking.
  • Ability to work under pressure. independently and with limited supervision.
  • Time-Oriented. Basic Math Skills
  • Consumer Relations, Crisis Management
  • Reporting Skills, Administrative Skills, Attention to Detail


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