Reputable Company Customer Service Jobs in Accra & Tema
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Title: Call Center Supervisor
Description
• We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
• You will be responsible for assessing their work and give them feedback to maximize performance.
• The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
Qualification Required & Experience
Educational Requirements
• A minimum of Diploma.
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Experience Requirements
• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
Additional Requirements
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
Location: Accra & Tema
« Go back to the jobs list
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Title: Call Center Supervisor
Description
• We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
• You will be responsible for assessing their work and give them feedback to maximize performance.
• The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Responsibilities
• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
Qualification Required & Experience
Educational Requirements
• A minimum of Diploma.
Things You Might Like
-
How To Make Money Online With Affiliate Marketing
-
How To Create A Fully Verified PayPal Account In Ghana
-
How To Get Your Dream Job Using LinkedIn
-
Top 200 Secrets Of Success In Life
Experience Requirements
• Proven experience as call center supervisor or similar supervisory position
• Experience in customer service is essential
Additional Requirements
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
Location: Accra & Tema