Reputable Company Sales/Business Development Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable European company in the Telecomunication industry with subsidiaries in multiple African countries and in the USA; offering high quality and personalized telecommunication services such as SD-WAN, IP transit, IPLC, MPLS VPNs, E-LAN & IP VPN, DIA, Managed Sevices & Colocation and Cloud Services as well as IaaS; is seeking the services of an experienced Business Developer who will be responsible for building relationships with new clients, bringing new business for the company, managing accounts and acting as a Service Manager.
KEY RESPONSIBILITIES
- On-boarding of new clients and development of new sales with existing clients.
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- Researching the target market and finding new companies, build a sales pipeline and negotiating prices according to the profitability of the Project.
- Be the face of the company by attending meetings with potential clients and making sales presentations to high-level executives to establish business relationss.
- Entering all required data onto the company CRM system, and processing all requests.
- Maintaining a positive, empathetic and professional attitude toward Clients at all times.
- Communicating with customers through various channels as well as responding promptly to customer inquiries.
- Demonstrating superior company product knowledge, acknowledging and resolving all customer complaints by answering all questions relating to the company, its products & services.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and provide professional customer support.
- Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis as well as implementing an effective customer loyalty program.
- Assessing service statistics and prepare detailed reports on findings.
INTERNAL OPPORTUNITIES
- Company in constant growth with many opportunities for development.
- Good working environment and conditions of service
- Constant training and development.
Required Skills or Experience
- Proven experience as a Key Account Manager or Business Developer, preferably in a telecom / ISP / utilities company, dealing with corporate segment.
- Outstanding written and verbal communication skills, that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
- Listening skills, to understand exactly what customers require.
- Knowledge of the industry procedures
- Ability to stay calm when customers are stressed or upset.
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Problem-solving skills and ability to work well under pressure with little or no supervision
- A minimum of 5 years’ proven experience in a customer service position and business development.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
EDUCATIONAL QUALIFICATIONS
- Bachelor’s degree in Business Administration or relevant field (preferably, not mandatory)
- Telecom/Electronics Engineering (preferably, not mandatory)
- Microsoft Office.
- Knowledge of any ERP, preferably Odoo.
LANGUAGE
- English
- French, desirable.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable European company in the Telecomunication industry with subsidiaries in multiple African countries and in the USA; offering high quality and personalized telecommunication services such as SD-WAN, IP transit, IPLC, MPLS VPNs, E-LAN & IP VPN, DIA, Managed Sevices & Colocation and Cloud Services as well as IaaS; is seeking the services of an experienced Business Developer who will be responsible for building relationships with new clients, bringing new business for the company, managing accounts and acting as a Service Manager.
KEY RESPONSIBILITIES
- On-boarding of new clients and development of new sales with existing clients.
[ads]
- Researching the target market and finding new companies, build a sales pipeline and negotiating prices according to the profitability of the Project.
- Be the face of the company by attending meetings with potential clients and making sales presentations to high-level executives to establish business relationss.
- Entering all required data onto the company CRM system, and processing all requests.
- Maintaining a positive, empathetic and professional attitude toward Clients at all times.
- Communicating with customers through various channels as well as responding promptly to customer inquiries.
- Demonstrating superior company product knowledge, acknowledging and resolving all customer complaints by answering all questions relating to the company, its products & services.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and provide professional customer support.
- Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis as well as implementing an effective customer loyalty program.
- Assessing service statistics and prepare detailed reports on findings.
INTERNAL OPPORTUNITIES
- Company in constant growth with many opportunities for development.
- Good working environment and conditions of service
- Constant training and development.
Required Skills or Experience
- Proven experience as a Key Account Manager or Business Developer, preferably in a telecom / ISP / utilities company, dealing with corporate segment.
- Outstanding written and verbal communication skills, that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
- Listening skills, to understand exactly what customers require.
- Knowledge of the industry procedures
- Ability to stay calm when customers are stressed or upset.
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Problem-solving skills and ability to work well under pressure with little or no supervision
- A minimum of 5 years’ proven experience in a customer service position and business development.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
EDUCATIONAL QUALIFICATIONS
- Bachelor’s degree in Business Administration or relevant field (preferably, not mandatory)
- Telecom/Electronics Engineering (preferably, not mandatory)
- Microsoft Office.
- Knowledge of any ERP, preferably Odoo.
LANGUAGE
- English
- French, desirable.