MTN Ghana IT Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Support the execution of all operational Task/Job for IN & VAS platforms and to deliver the required availability level and KPIs of all IN & VAS Services.
Job Role
- Collaborate with technology team members, end users, and other • Service and Support:
- Corrective Maintenance for IN & VAS Nodes
- Complaints-Ticket handling
- Problem troubleshooting.
- Preventive Maintenance (Checklists) on IN & VAS Nodes
- Database monitoring, troubleshooting
- Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems
- Periodic testing of IN & VAS Services and ensuring proper functionality of the different servicing.
- Work closely with cross functional team for the design and implementation of any new service.
- Handling & Resolution of IN & VAS complaints within the set targets.
- Ensure proper handling of all third party Nodes and content provider
- Coordinate and assist with the integration of third party supplier
- Coordinate and Support the Managed services supplier and ensure appropriate KPIs monitoring
- Weekly review of Managed service operation with supplier with manager and other colleagues
- Compliant of VAS systems access security with the internal IT policies
- Execute daily system checks and initiate actions accordingly
- Responsible for emergency handling on the IN & VAS Systems.
Education
- Minimum of Degree in Computer Science or Engineering or its equivalent
Experience
- Minimum of 3 years’ experience in IT with at least 2 years’ experience in a Telecoms environment
Competencies
Professional/Technical competencies:
- Expert in DB administration (Oracle / SQL)
- Expert in Solaris and Unix Operating systems
- Good knowledge in Unix shell scripting
- Good knowledge in NFS and clustered storage solutions
- Knowledge in GSM Services
- Knowledge in data presentation and analysis
- Basic Financial knowledge
Behavioural competencies:
- Integrity
- Commitment to the Organization
- Teamwork & Cooperation
- Customer Focus
- Taking the Initiative
- Analytical Thinking, Problem solving and analytical abilities.
- Strong interpersonal and communications skills.
- Team building abilities
- Ability to function under pressure.
- Ability to think and articulate thoughts logically
- Ability to Multitask
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Support the execution of all operational Task/Job for IN & VAS platforms and to deliver the required availability level and KPIs of all IN & VAS Services.
Job Role
- Collaborate with technology team members, end users, and other • Service and Support:
- Corrective Maintenance for IN & VAS Nodes
- Complaints-Ticket handling
- Problem troubleshooting.
- Preventive Maintenance (Checklists) on IN & VAS Nodes
- Database monitoring, troubleshooting
- Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems
- Periodic testing of IN & VAS Services and ensuring proper functionality of the different servicing.
- Work closely with cross functional team for the design and implementation of any new service.
- Handling & Resolution of IN & VAS complaints within the set targets.
- Ensure proper handling of all third party Nodes and content provider
- Coordinate and assist with the integration of third party supplier
- Coordinate and Support the Managed services supplier and ensure appropriate KPIs monitoring
- Weekly review of Managed service operation with supplier with manager and other colleagues
- Compliant of VAS systems access security with the internal IT policies
- Execute daily system checks and initiate actions accordingly
- Responsible for emergency handling on the IN & VAS Systems.
Education
- Minimum of Degree in Computer Science or Engineering or its equivalent
Experience
- Minimum of 3 years’ experience in IT with at least 2 years’ experience in a Telecoms environment
Competencies
Professional/Technical competencies:
- Expert in DB administration (Oracle / SQL)
- Expert in Solaris and Unix Operating systems
- Good knowledge in Unix shell scripting
- Good knowledge in NFS and clustered storage solutions
- Knowledge in GSM Services
- Knowledge in data presentation and analysis
- Basic Financial knowledge
Behavioural competencies:
- Integrity
- Commitment to the Organization
- Teamwork & Cooperation
- Customer Focus
- Taking the Initiative
- Analytical Thinking, Problem solving and analytical abilities.
- Strong interpersonal and communications skills.
- Team building abilities
- Ability to function under pressure.
- Ability to think and articulate thoughts logically
- Ability to Multitask
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