Clean Team Ghana Customer Service Jobs in Kumasi
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4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Clean Team is Ghana’s leading social enterprise for in-home Container Based Sanitation (CBS) solutions. It is run by Ghanaians who provide solutions that help resolve Ghana’s current sanitation crisis. About 60-70% of Ghanaians don’t have access to clean affordable toilet. This has resulted in many residents resorting to open defecation in our communities. Clean Team’s existence is to provide a solution to these problems by presenting an affordable household toilet option for residents in Kumasi. Clean Team Ghana is represented by a team of dedicated men and women who, are committed to improving Ghana’s current sanitation challenge.
Job Description
The Role - Customer Insights Assistant
- The position will be a permanent role, and successful candidate will be expected to interact with our customers one-on-one on a daily basis, registering and addressing service related concerns, and fielding questions to find relevant service information.
- To be successful in this position, the Customer Service Assistant should be self-motivated, persistent, and innovative at gathering customer feedback with a friendly yet professional demeanor.
Key Duties
- Interact with CTG customers on the phone and face-to-face in a professional manner
- Receive and register all customer complaints and concerns.
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- Support the customer experience coordinator to gather and create a database of all types of customer feedback.
- Proactively respond to customer problems by notifying Customer experience coordinator when concerns arise.
- Suggest based on insights gathered additional products and services to improve customer satisfaction.
- Generate weekly service reports for management
Required Skills or Experience
- Good understanding of basic customer service principles.
- Ability to recognize trends in data and also unearth insights from talking to customers. Both trends and insights should lead to business improvements.
- Demonstrable ability to multi-task and adhere to deadlines.
- Well-organized with a customer-oriented approach.
- Good knowledge of research techniques and simple database management.
- Excellent knowledge of MS Excel & Office.
- Exquisite communication and people skills.
- Must be Fluent in English and Twi. Ability to speak Hausa will be an added advantage.
- Proactive and the ability to work without much supervision
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Clean Team is Ghana’s leading social enterprise for in-home Container Based Sanitation (CBS) solutions. It is run by Ghanaians who provide solutions that help resolve Ghana’s current sanitation crisis. About 60-70% of Ghanaians don’t have access to clean affordable toilet. This has resulted in many residents resorting to open defecation in our communities. Clean Team’s existence is to provide a solution to these problems by presenting an affordable household toilet option for residents in Kumasi. Clean Team Ghana is represented by a team of dedicated men and women who, are committed to improving Ghana’s current sanitation challenge.
Job Description
The Role - Customer Insights Assistant
- The position will be a permanent role, and successful candidate will be expected to interact with our customers one-on-one on a daily basis, registering and addressing service related concerns, and fielding questions to find relevant service information.
- To be successful in this position, the Customer Service Assistant should be self-motivated, persistent, and innovative at gathering customer feedback with a friendly yet professional demeanor.
Key Duties
- Interact with CTG customers on the phone and face-to-face in a professional manner
- Receive and register all customer complaints and concerns.
[ads]
- Support the customer experience coordinator to gather and create a database of all types of customer feedback.
- Proactively respond to customer problems by notifying Customer experience coordinator when concerns arise.
- Suggest based on insights gathered additional products and services to improve customer satisfaction.
- Generate weekly service reports for management
Required Skills or Experience
- Good understanding of basic customer service principles.
- Ability to recognize trends in data and also unearth insights from talking to customers. Both trends and insights should lead to business improvements.
- Demonstrable ability to multi-task and adhere to deadlines.
- Well-organized with a customer-oriented approach.
- Good knowledge of research techniques and simple database management.
- Excellent knowledge of MS Excel & Office.
- Exquisite communication and people skills.
- Must be Fluent in English and Twi. Ability to speak Hausa will be an added advantage.
- Proactive and the ability to work without much supervision