Reputable Financial Institution Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable Financial Institution with branches across the country requires the services of confident and performance oriented professionals to be employed as Call Center Representatives.
Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Handle customer complaints respectfully and professionally
- Redirect customers to appropriate departments and teams when appropriate
- Recommend products or services that may better suit clients’ needs and identify potential sales opportunities
- Ensure all voicemails are answered immediately
- Maintain professional relationships with customers through ongoing excellent customer service
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
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Required Skills or Experience
- A tertiary degree
- Excellent knowledge of banking and finance industry
- Previous experience with FMCG or Telecommunication company
- Customer service experience preferred
- Familiarity with CRM technology
Special Skills
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable Financial Institution with branches across the country requires the services of confident and performance oriented professionals to be employed as Call Center Representatives.
Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Handle customer complaints respectfully and professionally
- Redirect customers to appropriate departments and teams when appropriate
- Recommend products or services that may better suit clients’ needs and identify potential sales opportunities
- Ensure all voicemails are answered immediately
- Maintain professional relationships with customers through ongoing excellent customer service
- Follow up with callers on complaint/question status, ensure resolution
- Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
Recommended For You:
-
13 Reasons Why Your CV Will Get Rejected By Recruiters
-
How To Write A Perfect CV
-
How To Answer Standard Job Interview Questions
-
5 Signs That Tell You Aced A Job Interview
Required Skills or Experience
- A tertiary degree
- Excellent knowledge of banking and finance industry
- Previous experience with FMCG or Telecommunication company
- Customer service experience preferred
- Familiarity with CRM technology
Special Skills
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
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