L'Oreal Education Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
KEY JOB ACCOUNTABILITIES
To train clients (as well as internal staff) on brand-related products and services.
- Impersonate and transmit the values of the brand to the distribution
- Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country)
- Implement global or customized training programs for each store and/or staff members
- Participate in the development of new training actions
- Make qualitative feedback on our products sell-out
- Contribute to improve our products sell-out in line with brand strategy
- Keep an eye on competition and report information
TECHNICAL AND PROFESSIONAL COMPETENCIES
EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
• Master brand identity and knows sense of purpose
• Masters fundamental knowledge : products, categories, gestures, sales and service
• Master competition, market, clients, and trends knowledge DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
• Elaborates service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency DESIGNS,TRANSMITS & EMPOWER
• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Contents
• Provides personalized follow-up & coaching
• Animates learning communities with passion ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities
LOREAL COMPETENCIES
• INNOVATOR
• STRATEGIST
• PEOPLE DEVELOPER
• INTEGRATOR
• ENTREPRENEUR
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
KEY JOB ACCOUNTABILITIES
To train clients (as well as internal staff) on brand-related products and services.
- Impersonate and transmit the values of the brand to the distribution
- Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country)
- Implement global or customized training programs for each store and/or staff members
- Participate in the development of new training actions
- Make qualitative feedback on our products sell-out
- Contribute to improve our products sell-out in line with brand strategy
- Keep an eye on competition and report information
TECHNICAL AND PROFESSIONAL COMPETENCIES
EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
• Master brand identity and knows sense of purpose
• Masters fundamental knowledge : products, categories, gestures, sales and service
• Master competition, market, clients, and trends knowledge DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
• Elaborates service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency DESIGNS,TRANSMITS & EMPOWER
• Designs appropriate learning solutions for Customer Experience
• Delivers & transmits Education Contents
• Provides personalized follow-up & coaching
• Animates learning communities with passion ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities
LOREAL COMPETENCIES
• INNOVATOR
• STRATEGIST
• PEOPLE DEVELOPER
• INTEGRATOR
• ENTREPRENEUR
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