Job Description: Responsibilities & Requirements
The Executive Assistant Manager is responsible for the coordination of all operative outlets of the Kempinski Hotel Gold Coast City, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. During the absence of the General Manager he/she is responsible to substitute him. He/She is responsible for the development and realization of projects and concepts within the team.
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
Overall Objectives
- The job of Executive Assistant Manager is executed satisfactorily when:
- The operations of all departments is running smoothly.
- By achieving highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability.
- At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Executive Assistant Manager fulfils their role as a Talent Development Ambassador when:
- They actively support and implement Talent Development initiatives as a part of their daily activities.
- They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development.
- They support and initiate transfer, cross exposure and task force assignments for their team.
- They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
- They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
- A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
Main Responsibilities
- Responsible for the optimization of sales.
- Substitute the General Manager in his absence and acquire representative tasks
- Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks.
- Link between the General Manager and the Department Heads and Team Leaders.
- Ensure an optimal communication between GM and Department / Department heads in the form of meetings, etc.
- Implement annual reviews for the subordinate Department and head of Department, as well as promote, develop, and career planning; Initiate corrective / disciplinary action in collaboration with the GM.
- Responsible for the implementation and adoption of projects in collaboration with the GM.
- Responsible for leadership in all matters in relation to safety and protection in the hotel.
- Budget coordination, creation, control operations.
- Cost control, sales optimization through promotional activities.
- Development and constant monitoring of all security-relevant measures and facilities especially fire protection and rules of conduct in emergency situations, taking into account the current requirements by authorities and legislation.
- Achieve or exceed budget, ensuring and permanently improving quality standards and optimizing work processes in the operational area.
- Sales control/check of the room rate in terms of rooms
- Quality monitoring of all public and non-public spaces
- Monitor technical condition of the departments
- Daily monitoring of all departments
- Initiate cross-cutting projects.
- Obligation to own personal and professional training.
- Acquire manager on duty services during the week and on weekends.
- Develop and assure standards in the areas of Rooms and F&B.
- Forecast and yield management for the Rooms area in collaboration with the GM and Front Office Manager.
- Secure the realization of quantitatively as qualitatively optimal utilization of the Rooms range.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Responsibilities
- Eligible for a working permit in country of hire
- Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.
- International experience in comparative positions
- Sound training in various departments in international luxury hotels
- Ability to work and communicate in a multinational environment:
- German – excellent oral and written skills
- English – excellent oral and written skills
- Additional language – beneficial
- Analytical thinking
- Being able to attend a General Manager position within the next two years
- Very good executive competence
- Ability to motivate and supervise our employees
- Administration skills
- Planning and organizational skills
- Verbal and written communication skills
- Presentation skills
- Customer service skills
- Budgeting experience
- Team leadership skills
- Excellent Communication skills
- Very good knowledge of Microsoft Office applications
- To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Self-confident
- Persuasive
- Lead by example
- Guiding and empowering
- Quality oriented
- Well-presented
- Excellent communication and inter-personal skills with thorough cultural intelligence
- Strong management skills and ability to instill those in others
- Pragmatic, goal oriented, innovative
- decision maker
- Flexibility, adaptability and creativity
- Analytical and problem solving skills and execution of work
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
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The Executive Assistant Manager is responsible for the coordination of all operative outlets of the Kempinski Hotel Gold Coast City, to ensure a smooth course of daily business including the aspect of profitability, quality- insurance as well as quality-improvement, communication and staff leadership. During the absence of the General Manager he/she is responsible to substitute him. He/She is responsible for the development and realization of projects and concepts within the team.
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
Overall Objectives
- The job of Executive Assistant Manager is executed satisfactorily when:
- The operations of all departments is running smoothly.
- By achieving highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability.
- At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Executive Assistant Manager fulfils their role as a Talent Development Ambassador when:
- They actively support and implement Talent Development initiatives as a part of their daily activities.
- They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development.
- They support and initiate transfer, cross exposure and task force assignments for their team.
- They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
- They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
- A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
Main Responsibilities
- Responsible for the optimization of sales.
- Substitute the General Manager in his absence and acquire representative tasks
- Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks.
- Link between the General Manager and the Department Heads and Team Leaders.
- Ensure an optimal communication between GM and Department / Department heads in the form of meetings, etc.
- Implement annual reviews for the subordinate Department and head of Department, as well as promote, develop, and career planning; Initiate corrective / disciplinary action in collaboration with the GM.
- Responsible for the implementation and adoption of projects in collaboration with the GM.
- Responsible for leadership in all matters in relation to safety and protection in the hotel.
- Budget coordination, creation, control operations.
- Cost control, sales optimization through promotional activities.
- Development and constant monitoring of all security-relevant measures and facilities especially fire protection and rules of conduct in emergency situations, taking into account the current requirements by authorities and legislation.
- Achieve or exceed budget, ensuring and permanently improving quality standards and optimizing work processes in the operational area.
- Sales control/check of the room rate in terms of rooms
- Quality monitoring of all public and non-public spaces
- Monitor technical condition of the departments
- Daily monitoring of all departments
- Initiate cross-cutting projects.
- Obligation to own personal and professional training.
- Acquire manager on duty services during the week and on weekends.
- Develop and assure standards in the areas of Rooms and F&B.
- Forecast and yield management for the Rooms area in collaboration with the GM and Front Office Manager.
- Secure the realization of quantitatively as qualitatively optimal utilization of the Rooms range.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Responsibilities
- Eligible for a working permit in country of hire
- Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.
- International experience in comparative positions
- Sound training in various departments in international luxury hotels
- Ability to work and communicate in a multinational environment:
- German – excellent oral and written skills
- English – excellent oral and written skills
- Additional language – beneficial
- Analytical thinking
- Being able to attend a General Manager position within the next two years
- Very good executive competence
- Ability to motivate and supervise our employees
- Administration skills
- Planning and organizational skills
- Verbal and written communication skills
- Presentation skills
- Customer service skills
- Budgeting experience
- Team leadership skills
- Excellent Communication skills
- Very good knowledge of Microsoft Office applications
- To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Self-confident
- Persuasive
- Lead by example
- Guiding and empowering
- Quality oriented
- Well-presented
- Excellent communication and inter-personal skills with thorough cultural intelligence
- Strong management skills and ability to instill those in others
- Pragmatic, goal oriented, innovative
- decision maker
- Flexibility, adaptability and creativity
- Analytical and problem solving skills and execution of work
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
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