Lancaster University Ghana Job Vacancy - Recruitment & Admissions Officer

Lancaster University Ghana Education Jobs in Accra

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Transnational Academic Group Ghana/ Lancaster University Ghana is looking for a dynamic, enthusiastic and self-motivated individual with a passion and commitment to excellence for a role as Recruitment and Admissions Officer.

We are a dynamic, ambitious and growing university community. We offer a friendly working environment and are committed to developing an excellent student academic and social experience; as well as students’ employability and enterprise skills.

Successful candidate will be responsible for the following duties and responsibilities:

Job Summary:

Responsible for the recruitment and admission of students into the university’s programmes.

Duties and Responsibilities:

Schools Relations and Engagement
- To provide administrative and logistical support for the planning and preparation of wider schools outreach programmes;
- To provide information, advice and guidance on higher education to high school students. These will be delivered both out in schools, and on campus;
- To provide needed support in delivering wider recruitment and outreach activities, representing the university to potential students, parents, Heads of Schools, teachers and School Counsellors, and to act as a persuasive ambassador for TAG Ghana /Lancaster University Ghana and programmes of the university;
- To support the development of new activities and materials as required, working closely with relevant academic department and colleagues in Marketing, Business Development and Recruitment teams;
- Build and maintain good working relationships with students and alumni to help with recruitment and admissions activities;
Call Centre and Lead Management
- Provide call centre support to assigned leads, including Open Days and recruitment campaigns;
- Ensure that all new leads are entered into CRM within 24 hours during working week;
- Maintain management information on enquiries using the Customer Relations Management (CRM) system;
- Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective students;
- Respond to admissions enquiries within 24 hours during working week;
Build an understanding of each students’ needs and interest
- Build and maintain good relationship with prospective students and parents;
- Get to know prospective students through enquiries and active listening;
- Identify what each prospective student needs, then personalise and tailor your offer accordingly;
Provide guidance on Admission Process, making the experience positive and memorable
- Provide guidance on admission process, making the experience positive and engaging throughout;
- Advise applicants on programme choices, offering relevant information to enable applicant make an informed choice;
- Ensure that prospective students have memorable student experience throughout their “Student Journey”, from enquiry to enrolment;
Conversion
- Drive conversion at each stage of the pipeline by maintaining a focus on closing towards the next step;
- Deal with new enquiries effectively and convert the enquiry to a visit to the campus;
- Organise campus tours and run information sessions for prospective students interested in finding out more about programmes of the university;
- Support students in their induction and orientation to ensure a positive start to their “Student Journey”;
- Ensure that prospective students receive relevant pre-arrival information that will enhance great student experience

Required Skills or Experience

Required Academic Qualifications and Competencies	Essential/Desirable	*CV/Interview/Presentation
First degree in Sales, Marketing, Business Administration or in a related discipline	Essential	CV/Certificate
Professional certification in any of the above disciplines will be an advantage	Desirable	CV/Certificate
Working knowledge of Higher Education system, in particular recruitment cycles	Essential	Interview
In-depth knowledge of students recruitment processes and procedures	Essential	Interview
Excellent knowledge of the university’s programme portfolio and entry/admission requirements;	Essential	Interview
Significant working knowledge and experience in sales, marketing and customer care;	Essential	Interview/Presentation
Experience of applying sales/engagement/conversion techniques to student recruitments	Essential	Interview
Collaborative team player with experience in working in a dynamic multi-cultural organisation	Essential	Interview
Experience of planning, prioritizing and organising work on daily, weekly and monthly basis, individually and as part of a team, while ensuring the effective use of resources and delivering to tight deadlines	Essential	Interview
Excellent written and oral communication skills including the ability to negotiate and adjust information that need careful explanation or interpretation to suit the needs of different audiences	Essential	Interview/Presentation
Excellent presentation, report writing, and telephone etiquette skills	Essential	Interview/Presentation
Proficient in MS Office suite and internet use Competent in the use of CRM databases and spreadsheets;	Essential	CV/Interview
Demonstrable positive attitude toward work; Attentive to details and dedicated to quality; Good interpersonal skills;	Essential	Interview