Kempinski Hotel Hospitalilty/Food Service Jobs in Accra
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
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2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
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5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
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The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City - Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
Main Responsibilities
- Responsible to Assistant Restaurant Manager / Restaurant Manager
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Respond to any changes in the department as dictated by the hotel management.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Project at all times a positive and motivated attitude and exercise self-control.
- Maintain and update the restaurants guest history.
- Maintain a legible and up to date reservation book.
- Maintain and coordinate the printing of the respective restaurant menus.
- Maintain excellent communication to all related departments i.e, Guest Services and Concierge departments, Restaurant Reservation, All other F&B outlets, In Room dining and Banquet Service
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Responsibilities
- Technical Diploma in Hospitality Management or related field preferred.
- Experience in an F&B service role.
- Ability to work and communicate in a multinational environment:
- Local language – excellent oral and written skills.
- English – excellent oral and written skills.
- Additional language – beneficial.
- Ability to work as part of a team, thrive under pressure in challenging
- circumstances and come up with proactive, rational solutions.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Applies a professional, confidential and ethical approach at all times.
- Works in a safe, prudent and organized manner.
- Proficiency in Excel and Word.
- Passionate for Food & Beverage
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Business acumen
- Sense of responsibility
- Leader
- Team player
- Flexible and reliable
- Tolerant and open minded
- Works well under pressure
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