MTN Ghana Telecommunication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Manage Operational Activities, Third Level Customer Support, Training and Capacity building within the MFS division. Additionally, the role is responsible for managing Agent and Merchant setup.
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Job Role
Operations Support:
- Efficiently manage MFS operational activities within the MFS Division.
- Provide operational assistance to all internal MTN MoMo and third-party partners.
- Develop, manage and ensure adherence to all MFS operational policy, process and procedures.
- Manage Partner Bank relations and service support.
- Develop processes to ensure efficient management of user activities on the MoMo platform
- Oversee the activation of Merchant and Agent Accounts
- Ensure regular updates of all user guides and operational manuals
- Manage customer records in line with regulatory requirements
- Oversee the development and implementation of training programs to build capability for all Mobile Money internal and external stakeholders
- Coordinate Mobile Money governance, audit and risk management activities.
- Provide support on product development, testing, training and support.
Customer Support:
- Manage Customer Experience initiatives with the MFS Division.
- Work collaboratively with Customer Care team to manage third level query resolution.
- Coordinate support activities across all MTN touch points – Service Centre, Call Centre, Connect Stores, Volume Management and Other MTN Divisions etc
Education
- A Degree in Computer Technology, Business Administration, Social Science or other related professional qualifications
Experience
- Minimum of 5 years relevant experience (experience in mobile financial services will be an advantage) with at least 3 years in a supervisory role
Competencies
Professional/Technical competencies:
- Ability to deal with Paradoxes and ambiguity
- Decisive problem solver
- High quality agility and adaptability
- Strong Team management & Communication skills
- Business Risk Management
- Information systems management
- In-depth knowledge of Mobile Financial Industry
- System management / Administration
- Office suite and other related software applications
Behavioural competencies:
- Ability to manage self and team performance, good conflict management and dispute resolution
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently.
- Interpersonal Skills – Strong Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
- Organisational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the organization
- Global thinker, Analytical thinking and Problem solving abilities.
- Display perseverance and tenacity
- Composed and even tempered
- Performance excellence
- Attention to details
- Creates renewal
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Manage Operational Activities, Third Level Customer Support, Training and Capacity building within the MFS division. Additionally, the role is responsible for managing Agent and Merchant setup.
JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs updates in Ghana. Search & apply your dream jobs in Ghana today with just a click away. The best job search website in Ghana. Please do not pay anybody a fee. Proceed with caution.
To post a free or premium job like this Click Here
To receive job alerts like this Click Here
To advertise your business or products, Click Here
For Support or Fraudulent Activity Report
Job Role
Operations Support:
- Efficiently manage MFS operational activities within the MFS Division.
- Provide operational assistance to all internal MTN MoMo and third-party partners.
- Develop, manage and ensure adherence to all MFS operational policy, process and procedures.
- Manage Partner Bank relations and service support.
- Develop processes to ensure efficient management of user activities on the MoMo platform
- Oversee the activation of Merchant and Agent Accounts
- Ensure regular updates of all user guides and operational manuals
- Manage customer records in line with regulatory requirements
- Oversee the development and implementation of training programs to build capability for all Mobile Money internal and external stakeholders
- Coordinate Mobile Money governance, audit and risk management activities.
- Provide support on product development, testing, training and support.
Customer Support:
- Manage Customer Experience initiatives with the MFS Division.
- Work collaboratively with Customer Care team to manage third level query resolution.
- Coordinate support activities across all MTN touch points – Service Centre, Call Centre, Connect Stores, Volume Management and Other MTN Divisions etc
Education
- A Degree in Computer Technology, Business Administration, Social Science or other related professional qualifications
Experience
- Minimum of 5 years relevant experience (experience in mobile financial services will be an advantage) with at least 3 years in a supervisory role
Competencies
Professional/Technical competencies:
- Ability to deal with Paradoxes and ambiguity
- Decisive problem solver
- High quality agility and adaptability
- Strong Team management & Communication skills
- Business Risk Management
- Information systems management
- In-depth knowledge of Mobile Financial Industry
- System management / Administration
- Office suite and other related software applications
Behavioural competencies:
- Ability to manage self and team performance, good conflict management and dispute resolution
- Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently.
- Interpersonal Skills – Strong Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – Trustworthy, integrity in dealings
- Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
- Organisational Positioning Skills – Good written and verbal communication, presentation Skills, commitment to the organization
- Global thinker, Analytical thinking and Problem solving abilities.
- Display perseverance and tenacity
- Composed and even tempered
- Performance excellence
- Attention to details
- Creates renewal