Standard Chartered Bank Banking Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Role Purpose
- Performance of card printing, stock level authorizations, reconciliation, MIS presentation.
- Exceptions monitoring, maintain a strong stakeholder engagement with external parties, Business, GBS and other Group Project teams to execute day-to-day processing in line with SLA.
The Role Responsibilities
- Ensure cards produced correspond with daily cards requested and any discrepancies should be investigated immediately and resolved.
- Client Service must be at it pick; issues relating to card production must be resolved in accordance to TAT to avoid any escalation.
- Ensure all processes are followed by GBS and all reconciliation open items are closed within agreed timelines and no over ageing items.
- Take personal responsibility for understanding the risk and compliance requirements and tabling dispensations or aligning controls.
- Ensure stakeholders are engaged always and required MIS reports are shared timely.
- Ensure vendors are engaged as per agreed timelines and all action points are closed timely.
- All incidents and complaints are closed within SLA or reasonable timelines.
- Demonstrate results of continuous improvement to the reconciliation process and tracking of issues within the unit.
- Provide at least 2 service improvement initiate to help improve the way we work by end of YoY.
- Engagement and documentation of evidence of stakeholders SRMs including third party in line with service standards with prompt feedback to stakeholders.
- Share update MIS and TAT reports to the efficient management of the cards shop (reorder level) and Stock levels to avoid shortages.
Our Ideal Candidate
- Degree holder
- 4 years Banking experience
- Analytical and good communication skills
- Stakeholder managements.
- Knowledgeable with excel and presentation skills
- Able to adapt and accept change
- Thorough knowledge of Card Operations processes
- Strong interpersonal and people management skills
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Role Purpose
- Performance of card printing, stock level authorizations, reconciliation, MIS presentation.
- Exceptions monitoring, maintain a strong stakeholder engagement with external parties, Business, GBS and other Group Project teams to execute day-to-day processing in line with SLA.
The Role Responsibilities
- Ensure cards produced correspond with daily cards requested and any discrepancies should be investigated immediately and resolved.
- Client Service must be at it pick; issues relating to card production must be resolved in accordance to TAT to avoid any escalation.
- Ensure all processes are followed by GBS and all reconciliation open items are closed within agreed timelines and no over ageing items.
- Take personal responsibility for understanding the risk and compliance requirements and tabling dispensations or aligning controls.
- Ensure stakeholders are engaged always and required MIS reports are shared timely.
- Ensure vendors are engaged as per agreed timelines and all action points are closed timely.
- All incidents and complaints are closed within SLA or reasonable timelines.
- Demonstrate results of continuous improvement to the reconciliation process and tracking of issues within the unit.
- Provide at least 2 service improvement initiate to help improve the way we work by end of YoY.
- Engagement and documentation of evidence of stakeholders SRMs including third party in line with service standards with prompt feedback to stakeholders.
- Share update MIS and TAT reports to the efficient management of the cards shop (reorder level) and Stock levels to avoid shortages.
Our Ideal Candidate
- Degree holder
- 4 years Banking experience
- Analytical and good communication skills
- Stakeholder managements.
- Knowledgeable with excel and presentation skills
- Able to adapt and accept change
- Thorough knowledge of Card Operations processes
- Strong interpersonal and people management skills