Student Advising Manager - SEED Global Education

SEED Global Education is a UK-headquartered higher education strategy & consulting firm that aims to help universities grow their international footprint and build a local presence in key strategic markets. Our mission is to be the market leader in providing innovative and strategic solutions for market entry, expansion and diversification.

At SEED, we pride ourselves on our comprehensive understanding of the higher education market in India, Middle- East & Africa. Having worked with numerous reputed universities and higher education service providers, the founding team has rich experience in developing strategies to help universities attract greater international representation.

SEED's mission is to be the market leader in providing innovative strategic solutions catered for market entry, expansion, and diversification. We have offices in Mumbai, London and Accra. SEED Global Education works with several leading universities across the globe such as

Imperial College Business School, Columbia University, Duke University, University of California, Berkeley, University of Toronto - Rotman, New York University, INSEAD, etc.

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Position Overview:

The Student Advising Manager - Africa will be responsible for counselling, advising, judge suitability of the candidate and provide accurate information regarding programs/ courses along with colleges/ universities. Additionally, resolving queries ofthe  target customer, bring more clients and increases referrals. Stay updated regarding current university programs/courses in order to add value to conversations.

Responsibilities:

• Leading: Manage and mentor a student advising team of 3-7 team members, providing structure and supervision for ongoing workstreams and client counselling projects.
• Counselling: Expert counsellor and point of reference for all counselling issues with regards to study abroad opportunities, destinations, courses, universities, programme selection, and career planning.
• Advising: Advise students on application procedures and ensure admission procedures are completed within deadlines.
• Information Integrity: Curate and maintain accurate database and information regarding the programs, courses, colleges and universities in countries like USA, Canada, Germany, Italy, Singapore, Australia, UK, and Rest of Europe.
• Suitability & Guidance: Be a referral judge of the suitability of candidates for the courses and universities of their choice and accordingly provide a guidance framework for all advisors.
• Resolve Queries: Constantly stepping in to ensure that all the information sought precisely by the student and/or parent are provided in a timely manner.
• Client Experience: Ensure parent/student leaves SEED engagements with a positive word of mouth which can bring more clients and increase referrals.
• Soft Skills: Should have excellent interpersonal skills, presentation skills and should be confident enough in speaking with students, parents, and partner universities.

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Requirements:

• Minimum 5 years of relevant Study Abroad industry experience.
• Excellent interpersonal and presentation skills.
• Excellent command of spoken and written English.
• Good customer service skills and a willingness to assist students and parents with any
• queries.
• Result-oriented and able to work under pressure to achieve targets.
• Learn on their own initiative and research the best study options for students.
• Self-motivated with a results-driven approach.
• Good CRM management skills.

Benefits:

• Competitive salary commensurate with experience
• Flexible hybrid working environment
• Professional development opportunities
• Dynamic and inclusive work culture with opportunities for growth and advancement