Back Sales Officer - Nexans



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Nexans Sales / Marketing Jobs in Tema


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DUTIES:

  • Acts as the first point of call for all customer orders
  • Check the order (Execute order review (price check, payment, delivery, specifications, terms and conditions)
  • Works with Field Sales Managers to understand and capture customer context and needs
  • Internal communication of customer requirements by way of executing an internal review to make sure all stakeholders (departments) have all the information needed to meet or align with customer requirements. (product specifications, lead-time, terms and conditions)
  • Preparation of Sales operational document (Cutting Instructions, production program, confirmed orders, and all another sales-related documents to facilitate procedures and processes at the back office)
  • Checks that order obligations are met by managing and controlling customer deliveries.
  • Verifies and follows payment and collection.
  • Communicates with customers as needed in order to ensure positive customer relations and feedback
  • Organises on-time and in-full deliveries to maintain customer satisfaction
  • Prompt preparation and update of all necessary documentation needed to facilitate customer deliveries (packing list, waybills, invoice and all other export documentation)
  • Pricing
  • Liaise with production and stores to ensure customer orders are delivered on time and in full
  • Maintains a proper filing system that ensures that all sales documents are easily retrievable and accessible
  • Ensures positive customer feedback and takes the lead and closing all customer complaints that may rise enhancing customer satisfaction.
  • Supports Front Sales with timely information on customer requirements such as pricing, technical documentation and delivery information
  • QHSE
  • Respects and enforces the quality, safety, health and environment rules in the performance of his day today activities
  • Meets the set target of SUSA reporting


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QUALIFICATION:

  • HND/Degree in Business Administration, Accounting & Finance or Supply Chain and Logistics

EXPERIENCE:

  • Knowledge in Sales Management, Accounting & Finance and/or Logistics with a minimum of 4 years of experience in a similar or supervisory role


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