Senior Key Account Manager - Jumia Ghana

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

As a Senior Key Account Manager at Jumia, you will be accountable for the most important of Jumia KPIs: growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs, Category Directors across the group.

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You will focus on one or several categories, managing c-levels end-to-end relationships for our top brands and vendors. From the very essence of commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you all levers to drive your categories toward the right direction.

This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs

What you will be doing:

• Building strong links with C-Levels and account managers of our top brands and vendors. You should justify a flawless understanding of the entire Phones ecosystem and market. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts
• Build and maintain strong, long-lasting customer relationships with these key accounts.
• Develop and implement strategies to drive sales and maximize revenue within the category.
• Collaborate with the sales and marketing teams to create and execute promotional campaigns and initiatives tailored to the category.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales performance, inventory levels, and customer satisfaction.
• Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.
• Provide exceptional customer service and support to key clients, addressing any issues or concerns in a timely and effective manner.
• Stay updated on industry trends, competitor activities, and consumer preferences within the category.
• Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfillment.

What we are looking for:

• A minimum of 3 years of experience in the phone industry;
• Perfect knowledge & understanding of the phone industry actors & dynamics
• Graduate of accredited Top Universities, Engineering and Business Schools
• Proficiency in MS Office and Google tools
• Familiar with relationship management tools
• Strong commercial & analytical skills
• Great capacity to handle high-stakes negotiations
• Good with tools (MS Office and Google tools)
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast-paced and competitive environment
• Flawless English communication

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Rounds of Interviews:

• HR Screening
• Technical Meeting with potential manager
• Technical Meeting with functional manager

This is an office-based role and is only open to candidates who have the right to work in Ghana.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders