Area Maintenance and Repair Supervisor - Hapag-Lloyd AG



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Hapag-Lloyd Engineering Jobs in Accra


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The Area Maintenance & Repair Coordinator oversees container maintenance and repair operations, ensuring timely and cost-effective repairs that meet Hapag-Lloyd standards. This role involves assessing and approving repair estimates, coordinating reefer unit monitoring and call-outs, and managing claims for container damages. Additionally, the coordinator ensures M&R facilities and contractors operate efficiently to reduce costs while maintaining high service levels. The focus is on providing safe, commercially viable equipment throughout the transport chain.

Responsibilities & Tasks

MnR approvals

  • Coordinate on all M&R estimates, supervision of repairs for WAF-Area
  • Ensure repair tariff maintenance in MARS
  • Perform MARS repair approvals for estimates on a daily basis
  • Monitor timely repair / data quality of estimates updated in MARS, including usage of correct repair and spare part codes.
  • Monitor estimates and actual repairs and ensure customer specifications are followed Maintain M&R cost statistics / management reports Monitor repair yard performance and turn-around times. Coordinate call outs
  • Assist CS/Sales teams to understand specific requirements of customers and implement appropriate measures / actions to fulfill the same.


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Vendor Management

  • Develop and maintain appropriate working relationship with the vendors
  • Perform periodical analysis and manage M&R costs
  • Review man-hour utilization per parts
  • Evaluate vendors as per Hapag-Lloyd's standards.
  • Assist regional M&R to evaluate vendor performance o Assist regional M&R to conduct audit of repair facilities
  • Ensure preparation of special equipment, if and when required

Equipment Management

  • Determine 3rd party-responsibility for damage and contaminations, refer to the Area concerned and initiate regress actions, including total loss
  • Initiate recovery actions for equipment loss or I damage from liable parties

Hapag-Lloyd Live Reefer monitoring

  • Ensuring a 24hrs reefer container monitoring in the area
  • Liaising with PTO, Customer Service and reefer suppliers/technicians to attend to alert / reported reefer malfunctioning

Reefer Spare Parts

  • Coordinating with Hapag-Lloyd reefer spare parts team and our suppliers to arrange suppliers/reefer container spares to vessels plying the waters in the area.

Qualifications and Technical Job Requirements

  • Good knowledge of Port Operations and general logistics required Knowledge of shipping terminology and practices.
  • Good understanding of Port, transport, equipment, M&R functions
  • Understanding Vendor management and development
  • Business Systems / lT
  • Knowledge of FIS I and Il, MARS and other applications
  • Knowledge of user application systems (MS Office, Word, Excel)
  • Skilled in the maintenance of equipment
  • Knowledge of refrigeration
  • Knowledge of equipment
  • Good Communication skills & command over written & spoken English.
  • Customer focus
  • Good analytical skills and ability to work under pressure Quick decision-making
  • Leadership capabilities in respect to cost management
  • Willingness to attend to emergencies outside of usual working hours
  • Knowledge of interaction with other functions i.e. CSB/CSI/PTO Business / financial focus

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