Head of Clinics Operations - Marie Stopes Ghana

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life-changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

Job Description

MSI Ghana has a vacancy for passion-driven, well-organised, client-oriented and energetic individuals with the below relevant qualification/s and experience in Accra. MSI Ghana’s goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services.

At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future.

The Head of clinics Operations is responsible for ensuring that the operational delivery channels of MSI clinic have in place an up-to-date strategy, agreed with all key internal and external stakeholders for how the channel may be positioned in the marketplace, grow while retaining excellent clinical quality standards, and achieve ever increasing levels of commercial viability.

The post holder in collaboration with Regional managers will manage or be responsible for the implementation of their channel in the field while maintaining the closest of professional relations with centre managers and their teams. The post holder is one of the key members of the directorate management team for the Directorate of Programs and Regional Operations, and as such plays a critical role in all major operational and strategic decisions for the Directorate.

Additionally, the post holder is a member of MSIG’s leadership group, and as such is expected to contribute to organisation-wide strategy and to model key leadership behaviours and to demonstrate the organisation’s values.

Key Responsibilities

Clinics Operations

• Spearhead the formulation and implementation of an operational strategy that ensures continuous growth while retaining excellent clinical quality standards as well as achieving ever-increasing Service income to sustain impact across eight (8) centres in Ghana.
• Involved in the strategic planning and monitoring processes of the clinics through the development and implementation of annual budgets, budget monitoring, fiscal discipline, work plans, monitoring, and evaluation systems, amongst others.
• Lead in developing and implementing health financing strategy for the channel.
• Work with head of marketing to increase client footfall in the clinics in the concept of increasing access to quality SRH services.
• Collaboratively work with head of marketing to promote and sustain telemedicine as a key strategy for the channel.
• Work with other stakeholders to drive and achieve the key performance indicators of the channel.
• Ensure that Business Plan targets and objectives are met and per schedule across the clinics. Ensure that each clinic is sustainable.
• Work with other stakeholders to consistently improve client experience
• Ensure the production of timely quality programme and channel commentaries and reports in line with the organisation and donor requirements

Departmental & Organizational management and Leadership

• Actively participate as a senior level member of Directorate Management Team.
• Provide leadership and guidance to post holder’s team members (if in place) and foster a strong sense of team and team cohesion amongst them.
• Provide leadership and guidance to direct reports; motivate, coach and build the capacity of team members to effectively manage, monitor, and report on projects.
• Ensure the staffing composition is fit for purpose and that all roles and responsibilities are relevant to project and organisational priorities and well-communicated.
• Continually strengthen the organization’s project management systems/processes; ensure consistent best practice in project life cycle management.
• Maintain effective relationships internally with all departmental heads and externally with other SRH partners
• As one of MSIG’s leaders, role model good leadership behaviours, play a part in supporting the development of the organisation and its leadership culture, and, in particular, work closely with the Country Director, SMT, and Regional Managers, support the development of organisational annual & strategic business issues for analysis.

Required Skills or Experience

To succeed in this role, you must have:

Knowledge, Skills and Experience

• Bachelor’s degree in hospital management, public health, or social sciences/development studies (required).
• Master’s degree in a related field and professional qualifications (e.g., project management, marketing, or sexual and reproductive health) are desirable.
• Minimum 5 years of relevant post-graduate experience, including 4 years in a hospital management role.
• Strong commercial mindset with a proven track record in leading and managing teams.
• Demonstrated experience launching and implementing new projects and activities.
• Experience working with young people (e.g., behavior change communication, marketing, or peer education programs).
• Outstanding written and verbal communication skills with the ability to produce high-quality reports.
• Analytical and detail-oriented with strong problem-solving skills.
• Proven ability to identify bottlenecks, troubleshoot, and resolve issues.
• Strong partnership skills and experience working with NGOs, multilateral/bilateral agencies (e.g., UN), and both public and private health facilities.
• Experience in sexual and reproductive health is highly desirable.
• Hardworking, results-driven, and able to work independently with initiative.
• Collaborative, customer-focused, and a team player with a “can do” attitude.
• Strong interpersonal skills; capable of engaging stakeholders at all levels (e.g., government, donors, partners, and communities).
• Passionate about family planning and pro-choice advocacy

Length of Contract: Permanent

Location: Accra