MTN Telecommunication Jobs in Accra
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Job Summary
Prescribe, provide, and execute technical recommendations and solutions for all IN & VAS platforms and deliver the required availability levels for all services and platforms within the ecosystems:
- Online Charging System (OCS)
- Value Added Services (VAS)
- Messaging Platform (SMSC/USSDGW)
- Business Support Systems (BSS)
Job Context
- Dynamic and highly competitive telecommunication & ICT industry
- Evolving technology era
- Multi-regulated environment
- Environmental, social and governance prioritized
- Regionalization structure implication
- Multinational environment – Technology Group best practices
- Continuous Infrastructural expansion
- Performance-driven environment
- Diverse cultural environment
- Partnerships
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Job Role
- Work closely with cross-functional teams for the design and implementation of any new service.
- Ensure proper handling of all third-party nodes and content provider
- Coordinate and assist with the integration of third-party suppliers
- Provide expert advice on solutions and platforms
- Critique and analyse existing solutions and prescribe recommendations for enhancement and efficiency.
- Coordinate and Support the Managed services supplier and ensure appropriate KPI monitoring.
- Provide knowledge transfer to IN and VAS Team
- Prescribe ways of reducing IN and VAS complaints and reduce resolution time based on process improvement and data analysis.
- Ensure IN and VAS systems access security are compliant with the internal IT policies
- Ensure adherence to Proper Change Management Process and documentation of all executed tasks.
- Provide input into improving the Operation & Maintenance process of the IN and VAS systems.
- Prepare & design all needed processes & procedures relevant to the tasks performed by the section internally & externally.
- Review daily, weekly and monthly reports and dashboards (Activity, Performance, KPIs, Statistics and Marketing reports etc.…) and provide expertise advice and insight to IT management
- Ensure Efficient Operation/Monitoring/Optimization of the services related to the IN and VAS platforms.
- Monitor the performance and availability of the IN and VAS systems
- Supervise and review daily system checks and initiate actions accordingly
- Assist in the handling of emergencies on the IN and VAS Systems.
Qualification Required & Experience
Education
- Minimum of a BSc. Computer Science / Engineering or its equivalent
Experience
- Minimum of 3 years of relevant IT experience in the same or similar role in Telecoms with
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Competencies
Professional/Technical Competencies:
- Expert in DB administration (Oracle / SQL)
- Expert in Solaris and Unix Operating systems
- Expert in Unix shell scripting
- Expert in NFS and clustered storage solutions
- Knowledge of GSM Services and Technologies
- Knowledge of data presentation and analysis
- Knowledge in Project Management
Must live the MTN Values of
- Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
Must exhibit the MTN Vital Behaviors of
- Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Location: Accra
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