MTN Telecommunication Jobs in Accra
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
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2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
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5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
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Job Summary
Prescribe, provide, and execute technical recommendations and solutions for all IN & VAS platforms and deliver the required availability levels for all services and platforms within the ecosystems:
- Online Charging System (OCS)
- Value Added Services (VAS)
- Messaging Platform (SMSC/USSDGW)
- Business Support Systems (BSS)
Job Context
- Dynamic and highly competitive telecommunication & ICT industry
- Evolving technology era
- Multi-regulated environment
- Environmental, social and governance prioritized
- Regionalization structure implication
- Multinational environment – Technology Group best practices
- Continuous Infrastructural expansion
- Performance-driven environment
- Diverse cultural environment
- Partnerships
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Job Role
- Work closely with cross-functional teams for the design and implementation of any new service.
- Ensure proper handling of all third-party nodes and content provider
- Coordinate and assist with the integration of third-party suppliers
- Provide expert advice on solutions and platforms
- Critique and analyse existing solutions and prescribe recommendations for enhancement and efficiency.
- Coordinate and Support the Managed services supplier and ensure appropriate KPI monitoring.
- Provide knowledge transfer to IN and VAS Team
- Prescribe ways of reducing IN and VAS complaints and reduce resolution time based on process improvement and data analysis.
- Ensure IN and VAS systems access security are compliant with the internal IT policies
- Ensure adherence to Proper Change Management Process and documentation of all executed tasks.
- Provide input into improving the Operation & Maintenance process of the IN and VAS systems.
- Prepare & design all needed processes & procedures relevant to the tasks performed by the section internally & externally.
- Review daily, weekly and monthly reports and dashboards (Activity, Performance, KPIs, Statistics and Marketing reports etc.…) and provide expertise advice and insight to IT management
- Ensure Efficient Operation/Monitoring/Optimization of the services related to the IN and VAS platforms.
- Monitor the performance and availability of the IN and VAS systems
- Supervise and review daily system checks and initiate actions accordingly
- Assist in the handling of emergencies on the IN and VAS Systems.
Qualification Required & Experience
Education
- Minimum of a BSc. Computer Science / Engineering or its equivalent
Experience
- Minimum of 3 years of relevant IT experience in the same or similar role in Telecoms with
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Competencies
Professional/Technical Competencies:
- Expert in DB administration (Oracle / SQL)
- Expert in Solaris and Unix Operating systems
- Expert in Unix shell scripting
- Expert in NFS and clustered storage solutions
- Knowledge of GSM Services and Technologies
- Knowledge of data presentation and analysis
- Knowledge in Project Management
Must live the MTN Values of
- Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
Must exhibit the MTN Vital Behaviors of
- Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Location: Accra
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