Sales & Testing Officer - Process & Plant Automation Ghana



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Process & Plant Automation Ghana Supply Chain/Logistics/Warehousing Jobs in Accra


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The incumbent shall be responsible for fully testing products to ensure it functions properly and meets the business needs as well as ensuring the smooth functioning and running of shop activities and following standard operating procedures. 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Testing all aspects of the product to ensure it functions properly before the component is sold 
  • Work with the procurement team to identify and capture issues with products and to communicate with the vendors.
  • Providing feedback on the usability and serviceability of the products to customers
  • Assembling components 
  • Greeting and assisting customers to find the goods and products they are looking for
  • Assisting customers on the phone
  • Respond promptly to inquiries and assist with providing responses to technical questions from customers.
  • Monitoring and requesting stock
  • Balancing cash book
  • Acknowledging and resolving customer complaints.
  • Keep proper and accurate records for approved creditors
  • Keeping the store and shop floor tidy and clean
  • Attaching and updating price tags to merchandise on the shop floor
  • Receive and inspect all incoming materials to the store and reconcile with stock request and waybill
  • Perform monthly stock-taking and reconciling with ERP with supervision from the Retail Supervisor
  • Packaging and labelling products before they are dispatched
  • Arrange and label products in the storeroom for easy identification and accessibility
  • Maintaining ISO documentation and record-keeping
  • Perform any other duties as assigned


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OHSE RESPONSIBILITIES

  • Knowledge of and adherence to all TAGG’s OHS&E procedures 
  • Follow all safe work procedures, rules, and instructions
  • Risk Assessment 
  • Hazard identification and reporting
  • Knowledge on the safe use of all tools and equipment as applicable

Required Skills or Experience

QUALIFICATION & EXPERIENCE

  • A Higher National Diploma (HND) in Supply Chain or Procurement/Purchasing or Electrical Engineering 
  • At least two (2) years’ experience in a similar role 

KNOWLEDGE, SKILLS & ABILITIES

  • Excellent written and oral communication skills
  • Attention to detail and organizational skills
  • Excellent customer service skills 
  • Computer skills including the ability to use database marketing and Microsoft Office Suite
  • Good mathematical and analytical skills
  • Critical thinking and problem-solving skills
  • Physically fit
  • Excellent dexterity

PERSONAL ATTRIBUTES

  • Respectful
  • Demonstrates Integrity
  • Disciplined
  • Makes sound judgment
  • Hardworking
  • A good team player


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