Health Financing Coordinator - Marie Stopes Ghana

Established in 2006, MSI Reproductive Choices, Ghana is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSI Reproductive Choices Ghana complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all regions of Ghana.

Job Description

MSI Reproductive Choices Ghana has vacancies for passion-driven, well-organised, client-oriented and energetic individuals with the below relevant qualification/s and experience located in Accra. MSI Ghana’s goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services. At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future. 

HEALTH FINANCING COORDINATOR

Length of Contract: Permanent Location: Accra

The Health Financing Coordinator will drive corporate business growth by expanding partnerships with Private Medical Insurance Providers, NHIS, learning institutions, SMEs, and corporate organizations. They will manage and grow these income streams, oversee credit management for corporate clients, and ensure client satisfaction through strong relationship management. Working closely with clinic operations and centre managers, the role also involves business analysis, market expansion, and strategic innovation to enhance service delivery and revenue generation.

Key Responsibilities

Lead in the provision of analysed corporate business information critical for centres

• Develop documentation indicating strategically critical information on medical business, both in a local and international context relating to practices, competition, best practices, innovations, and micro and macro factors driving business.
• Develop situational analysis relating to corporate business and essential to strategy formulation for Centres.
• Support centres at a national and Centre level in corporate strategy development.
• Develop corporate business analysis, assess profitability of the centres and service offerings and providing critical recommendations and supporting teams in the implementations of the recommendations.
• Provide the centre teams with accurate, relevant and comprehendible corporate data and analyses to inform their periodic plans and strategies.
• Develop documentation which the Clinics Operations Lead can use to determine actual costs of services to inform costing and price setting during the annual business plan process.?

Business Strategy & Planning

• Support centre teams in developing localized corporate business strategies and time-bound plans.
• Maintain and update an insurance and corporate client database.
• Document and archive contractual agreements annually.?

Client & Stakeholder Engagement

• Ensure that current corporate & insurance companies have our latest and updated pricelists.
• Provide documented support and ensure that all centres have a clear understanding of the terms and conditions for service between MSIG and the companies.
• Ensure that all centres are clearly branded with the signage of the corporate and insurance companies we represent.
• Lead in the gathering of essential feedback from corporate & insurance companies and clients relating to the quality and level satisfaction received from our centres, lead in all related client feedback surveys and research.
• Hold client/ beneficiaries’ events/ activities that promote the image of our centres and the quality of our services annually.
• Develop a quarterly information newsletter that is provided to all our corporate insurance clients shared online and on MSIG website.
• Ensure Effective systems for the timely and accurate management and reporting of information through efficient collection, analysis and reporting of data from the Centre teams?

Business Growth & Development

• Expand partnerships with medical insurance providers and corporate organizations.
• Increase client inflow from existing corporate partners.
• Support the expansion of centre networks through new partnerships.
• Develop service offerings based on market insights and client needs.?

Revenue & Credit Management

• Track and manage revenue from corporate and insurance business.
• Reduce claim rejections and ensure timely payments.
• Implement effective credit control mechanisms in collaboration with finance.
• Oversee debt recovery and client payment follow-ups.
• Manage disputes and ensure prompt resolution of corporate claims.
• Responsible for proactively managing the debts of the Centres channel from existing clients, ensure approval and manage new requests for credit.
• Closely liaise with accountants/ Finance to implement and deliver accurate and efficient credit control mechanisms (including timely billing of customers) while ensuring compliance with the credit policy.
• Managing the debts with customers by following up payments as needed to ensure that payments are collected within the approved credit period (debt recovery).
• Responsible for follow-up and implementation of credit management committee recommendations as appropriate.
• Lead customer accounts reconciliation processes, working with the finance team and address customer queries in a timely fashion.
• In collaboration with finance team, regularly assess credit policy effectiveness in line with any changes in the legal and business environment and recommend appropriate updates while safeguarding the interests of MSIG from credit risk.?

Performance Monitoring & Compliance

• Set and monitor quarterly, monthly, and annual business targets.
• Standardize corporate business processes through SOPs.
• Conduct quarterly performance reviews with internal teams and clients.
• Assess and update credit policies in response to legal and business changes.?

Other Responsibilities

• Support the Country Program Business Planning process.
• Conduct market research to identify new sales opportunities.
• Ensure compliance with all corporate business management protocols.
• Undertake additional tasks as assigned by the Head of Clinic Operations.

Required Skills or Experience

• Bachelor's degree in Health Systems Management, Actuarial Science, Business Administration, or related field.
• Master’s degree and professional certifications in project management, insurance sales, or SRH are desirable.
• Minimum of 3 years’ experience in sales and corporate relationship management within a health insurance organization.
• Knowledge of health marketing, medical service trends, and clinical health services (especially family planning and maternal health) is an advantage.
• Proficiency in Microsoft Office (Excel, PowerPoint, Internet).
• Strong communication, presentation, and writing skills.
• Strategic thinker with strong planning and people management skills.
• Ability to build consensus, drive change, and meet stakeholder expectations.
• Results-driven with experience in deadline-oriented environments.
• Leadership ability to solve problems efficiently and motivate teams.
• Customer-centric with a collaborative, problem-solving mindset.
• Skilled in stakeholder engagement at all levels.
• Passionate about family planning and pro-choice initiatives.