B2B Training and Capacity Manager - Telecel Ghana

Key accountabilities and decision ownership

Learning Journey Development

• Design and implement comprehensive, role-specific learning journeys for all customer touchpoints, including Account Managers (Corporate Sales and SME), Retail Shops, and Digital channels.
• Integrate a blend of learning methods, such as in-person workshops, e-learning modules, micro-learning content, and on-the-job training.
• Blend methodology training with product knowledge to enable a consultative selling approach that positions Telecel Business as a trusted partner.
• Leverage practical exercises, role-playing, and real-world scenarios to ensure mastery of the Telecel Business way of selling

Training Content Creation

• Develop training collateral for B2B products and services, including but not limited to Dedicated Internet, Broadband, Leased Lines, Mobile, IoT, Cloud, Unified Communications, and Value-Added Services.
• Incorporate product features, benefits, use cases, competitive differentiators, and operational processes into the training material.
• Utilize modern tools and technologies (e.g., learning management systems, virtual reality, gamification) to create engaging, interactive training experiences.

Needs Assessment and Capability Development

• Conduct regular skill gap and needs assessments for the Enterprise B2B teams to identify training priorities and capability-building opportunities.
• Use a data-driven approach to measure competency levels and track the effectiveness of training programs.
• Collaborate with managers to define key performance indicators (KPIs) linked to learning outcomes.

Stakeholder Engagement and Collaboration:

• Partner with cross-functional stakeholders, including Product Managers, Marketing, HR, and Sales Leaders, to align training programs with business objectives and product strategies.
• Act as a consultant to team leaders, recommending tailored learning interventions to improve individual and team performance.
• Stay updated on industry best practices and competitive benchmarks to ensure continuous improvement of learning initiatives.

Program Delivery and Evaluation

• Facilitate training sessions, workshops, and webinars as required, both virtually and in person.
• Establish post-training reinforcement mechanisms, such as coaching, mentoring, or follow-up assessments, to embed learning into daily operations.
• Track and report on training ROI, leveraging tools to evaluate the impact of training on business performance and employee engagement

Core Competencies, Knowledge, And Experience

• Instructional Design and Training Delivery – Expertise in designing, developing, and delivering engaging learning journeys for B2B sales and customer-facing teams.
• Telecommunications Industry Knowledge – Strong understanding of Enterprise B2B products and services (e.g., IoT, Cloud, Dedicated Internet) and sales methodologies like consultative selling.
• Stakeholder Collaboration – Proven ability to work cross-functionally with Product, Sales, and HR teams to align learning initiatives with business goals.
• Analytical and Project Management Skills – Ability to assess skill gaps, measure training effectiveness, and manage multiple projects in a fast-paced environment

Must-Have Technical / Professional Qualifications

• Bachelor’s degree in human resources, Education, Business Administration, or a related field.
• 3-5 years of experience in learning and development, focusing on B2B sales, telecommunications, or enterprise solutions.
• Proven expertise in designing learning programs for sales and customer-facing teams.
• Strong project management skills with the ability to manage multiple stakeholders and deadlines.
• Familiarity with B2B technology products and services is a plus.
• Exceptional communication, presentation, and facilitation skills.
• Proficiency in using Learning Management Systems (LMS) and e-learning tools