Cummins Engineering Jobs in Kumasi
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2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Field Service Department in Kumasi, Ghana.
In this role, you will make an impact in the following ways:
- Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you’ll minimize downtime for customers, ensuring their operations run smoothly.
- Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, enhancing their overall experience and satisfaction.
- Proactive Service: Anticipating and promptly addressing customer needs will demonstrate your commitment to excellent service and reliability.
- Technical Expertise: Using specialized tools and following procedures to accurately diagnose and repair engines will showcase your technical skills and attention to detail.
- Preventative Maintenance: Performing scheduled maintenance will help prevent future issues, extending the life of engines and related components.
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- Problem Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you’ll ensure that complex problems are addressed efficiently, maintaining high service standards.
- Documentation Accuracy: Completing required documentation accurately will support warranty claims, quality control, and business operations, contributing to the company’s success.
- Health and Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for yourself and others, highlighting your commitment to workplace safety.
Responsibilities
To be successful in this role you will need the following:
- Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and diagnostic software to isolate and repair failed components accurately.
- Technical Knowledge: Understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) and the ability to interpret service publications and measurements for efficient diagnosis and repair.
- Repair and Maintenance Expertise: Proficiency in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality repairs and minimize customer costs.
- Effective Escalation and Documentation: Skill in escalating technical issues appropriately, utilizing data management tools, and thoroughly documenting troubleshooting steps to ensure seamless transitions and timely resolution of customer issues.
Qualifications
Education/ Experience:
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- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from a relevant technical institution
- Locally valid driving permit
- Basic level field service work experience
- Intermediate level knowledge of and/or experience with engine products
- Customer service experience
- Knowledge of Cummins engines would be an advantage.
- Knowledge of Cummins power generating sets would be an advantage.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Field Service Department in Kumasi, Ghana.
In this role, you will make an impact in the following ways:
- Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you’ll minimize downtime for customers, ensuring their operations run smoothly.
- Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, enhancing their overall experience and satisfaction.
- Proactive Service: Anticipating and promptly addressing customer needs will demonstrate your commitment to excellent service and reliability.
- Technical Expertise: Using specialized tools and following procedures to accurately diagnose and repair engines will showcase your technical skills and attention to detail.
- Preventative Maintenance: Performing scheduled maintenance will help prevent future issues, extending the life of engines and related components.
ADVERTISEMENT - CONTINUE READING BELOW
- Problem Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you’ll ensure that complex problems are addressed efficiently, maintaining high service standards.
- Documentation Accuracy: Completing required documentation accurately will support warranty claims, quality control, and business operations, contributing to the company’s success.
- Health and Safety Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment for yourself and others, highlighting your commitment to workplace safety.
Responsibilities
To be successful in this role you will need the following:
- Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and diagnostic software to isolate and repair failed components accurately.
- Technical Knowledge: Understanding of the interactions between various engine systems (electrical, mechanical, exhaust, heating, cooling, etc.) and the ability to interpret service publications and measurements for efficient diagnosis and repair.
- Repair and Maintenance Expertise: Proficiency in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality repairs and minimize customer costs.
- Effective Escalation and Documentation: Skill in escalating technical issues appropriately, utilizing data management tools, and thoroughly documenting troubleshooting steps to ensure seamless transitions and timely resolution of customer issues.
Qualifications
Education/ Experience:
ADVERTISEMENT - CONTINUE READING BELOW
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from a relevant technical institution
- Locally valid driving permit
- Basic level field service work experience
- Intermediate level knowledge of and/or experience with engine products
- Customer service experience
- Knowledge of Cummins engines would be an advantage.
- Knowledge of Cummins power generating sets would be an advantage.