Product Manager: Ecommerce - Telecel Ghana



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The E-commerce Manager will be expected to build an ecosystem of partners from various industries offering goods and services for sale on Telecel Play. The Manager would be responsible for creating a delightful experience for customers to shop online. This would require enabling seamless payment solutions on Telecel Play, presenting the App as a one-stop-shop for consumer’s daily lifestyle needs. The E-commerce Manager should be innovative in driving a strong online presence for partners by offering rewards and incentives to drive adoption and customer engagement.

Role Responsibilities

  • Recruit new merchants/e-commerce partners and negotiate all the key commercial terms with them.
  • Ensure timely onboarding of merchants/e-commerce partners on the Telecel Play app
  • Liaison person for all e-commerce partnership issues
  • Identify opportunities within Telecel and develop a road map to onboard existing partners on the App.
  • Own and manage product ideation, development, execution and promotion.
  • Develop innovative solutions to drive cashless payments.
  • Identify gaps within the current merchant ecosystem and provide solutions for growth
  • Access and continue to improve the experience on the App by ensuring UIs are user-friendly.
  • Manage relationships and offer other value-added services to partners to retain them
  • Ensure best practices are employed to promote growth.
  • Ensure price offerings are benchmarked against local and international markets to maximise profit
  • Develop, manage, and own a marketing plan to drive adoption.


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Core Competencies, Knowledge, And Experience

  • 3 years + of Management or Commercial experience in a customer-facing environment
  • Keen understanding of business product development, Strong knowledge of mobile money and fintech services
  • Experience with emerging market consumers
  • Analytical mind, a structured thinker with strong business acumen
  • Results-driven, self-starter
  • Solid influencing and negotiation skills
  • Have a solutions-driven mentality

Must-Have Technical / Professional Qualifications

  • Bachelor’s degree required
  • Passion for, and commitment to driving mobile money growth and innovation
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  • An application will not in itself entitle the applicant to an interview.

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