Job Description: Responsibilities & Requirements
We are seeking a Technical Sales Support - Mill Lining professional to join our team of Engineers. You will be responsible for Technical Support on Metso’s installed Mill Lining.
The Technical Sales Support person will participate in onsite customer activities regarding Mill Lining performance monitoring and optimisation of the installed linings. This will include monitoring mill performance against agreed Key Performance Indicators and recommendations to improve the process efficiency with optimised mill lining design.
The Technical Sales Support person must also plan and execute liner installation supervision and lining inspections.
This position is mainly located in Ghana.
In this position, you will report to the Head of Technical Sales Support - CNS, West Africa Region.
TEAM YOU BELONG TO
You will join a team of Engineers on site that strive to effectively deliver a seamless experience, that delivers solutions that meet the customers needs.
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You will work closely with internal and external stakeholders, such as End Customers on Site Teams, including Engineering and Process Teams, Internal Market Area Colleagues – Market Area Sales, Mill Lining Technical Sales Support and Product Support, Mill Lining Order Management, Global Mill Lining Product Support Team.
What You'll Do
- Acting as the product expert in the Market Area, work with sales teams to build campaigns,develop and manage opportunity funnels, priorities and solutions
- Responsible for proposal preparation, negotiation and securing of orders/contracts within the Mining Industry, ensuring correct technical and commercial fit
- Ensure that preparation and submission of customer quotations and order handling are performed timeously and in accordance with Metso standard procedures
- Support internal and external customers with technical information (including training), facilitating the successful completion of assigned activities, responsibilities and service projects
- Collect customer and competitor information as per business and product group requirements
- Conduct periodic market share analysis, gather market intelligence and provide regular feedback on pricing
- Maintain and increase customer satisfaction, and develop new business opportunities
- Coordinate installed base and inventory levels within the region
- Prepare and submit accurate/timely technical reports (monthly, quarterly and annually)
- Perform any other duties that may be assigned
Who You Are
- Higher National Diploma/First Degree in Mining or Minerals Engineering, or related course.
- Minimum 5 years field experience with the related Metallic Mill Lining and Mill Lining products
- Minimum 5 years field experience with SAG AND BALL mill operation and process control
- Very high demand on technical product specialist knowledge
- High demand on process and application knowledge
- Good competency in Autodesk Inventor (preferred) or Solidworks software
- Experience in complex matrix relationships
- High understanding of and experience of support role
- Familiarity with the broad range of Metso’s Grinding Equipment
- A general understanding of core processes of end customers
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WHAT SKILLS, COMPETENCIES, AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
- Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results
- High sense of urgency and passion for service and support
- A high level of computer skills is essential – Excel, Word, PowerPoint
- Highly motivated individual with the ability to work autonomously under stress and meet deadlines
- Ability to work in a matrix organization
- Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
- Ability to travel regularly
- While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
- The employee is regularly required to stand, walk, climb and balance
- The employee must occasionally lift and/or move up to 30 pounds
- Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
- Use of keyboards, telephones, copiers
- Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
- Full drivers’ license with clean drivers record
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We are seeking a Technical Sales Support - Mill Lining professional to join our team of Engineers. You will be responsible for Technical Support on Metso’s installed Mill Lining.
The Technical Sales Support person will participate in onsite customer activities regarding Mill Lining performance monitoring and optimisation of the installed linings. This will include monitoring mill performance against agreed Key Performance Indicators and recommendations to improve the process efficiency with optimised mill lining design.
The Technical Sales Support person must also plan and execute liner installation supervision and lining inspections.
This position is mainly located in Ghana.
In this position, you will report to the Head of Technical Sales Support - CNS, West Africa Region.
TEAM YOU BELONG TO
You will join a team of Engineers on site that strive to effectively deliver a seamless experience, that delivers solutions that meet the customers needs.
ADVERTISEMENT
CONTINUE READING BELOW
You will work closely with internal and external stakeholders, such as End Customers on Site Teams, including Engineering and Process Teams, Internal Market Area Colleagues – Market Area Sales, Mill Lining Technical Sales Support and Product Support, Mill Lining Order Management, Global Mill Lining Product Support Team.
What You'll Do
- Acting as the product expert in the Market Area, work with sales teams to build campaigns,develop and manage opportunity funnels, priorities and solutions
- Responsible for proposal preparation, negotiation and securing of orders/contracts within the Mining Industry, ensuring correct technical and commercial fit
- Ensure that preparation and submission of customer quotations and order handling are performed timeously and in accordance with Metso standard procedures
- Support internal and external customers with technical information (including training), facilitating the successful completion of assigned activities, responsibilities and service projects
- Collect customer and competitor information as per business and product group requirements
- Conduct periodic market share analysis, gather market intelligence and provide regular feedback on pricing
- Maintain and increase customer satisfaction, and develop new business opportunities
- Coordinate installed base and inventory levels within the region
- Prepare and submit accurate/timely technical reports (monthly, quarterly and annually)
- Perform any other duties that may be assigned
Who You Are
- Higher National Diploma/First Degree in Mining or Minerals Engineering, or related course.
- Minimum 5 years field experience with the related Metallic Mill Lining and Mill Lining products
- Minimum 5 years field experience with SAG AND BALL mill operation and process control
- Very high demand on technical product specialist knowledge
- High demand on process and application knowledge
- Good competency in Autodesk Inventor (preferred) or Solidworks software
- Experience in complex matrix relationships
- High understanding of and experience of support role
- Familiarity with the broad range of Metso’s Grinding Equipment
- A general understanding of core processes of end customers
ADVERTISEMENT
CONTINUE READING BELOW
WHAT SKILLS, COMPETENCIES, AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
- Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results
- High sense of urgency and passion for service and support
- A high level of computer skills is essential – Excel, Word, PowerPoint
- Highly motivated individual with the ability to work autonomously under stress and meet deadlines
- Ability to work in a matrix organization
- Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
- Ability to travel regularly
- While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
- The employee is regularly required to stand, walk, climb and balance
- The employee must occasionally lift and/or move up to 30 pounds
- Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
- Use of keyboards, telephones, copiers
- Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
- Full drivers’ license with clean drivers record