Platform Operations Associate - Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

The Platform Ops Associate role is to support and maintain the stability of Jumia’s software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing local users’ on-boarding and off-boarding processes for manual processes. You will also be responsible for implementing and training users on newly developed and existing products, and promptly troubleshooting and possibly fixing any exceptional cases or issues that may arise within the existing software systems.

Key Responsibilities:

• Compliance
  • Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
  • Propose changes to current SOPs and compliance requirements to improve efficiency
• Provisioning/de-provisioning on Jumia Software Products
  • Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
  • Conduct training sessions and tests for new users to ensure proper use of software products
• Implementation
  • Prepare documentation and training materials for new product developments and train affected users
  • Aid in checking new product development requests and testing new product developments before its launch
  • Lead implementation of new product developments and request system improvements
  • Troubleshoot and fix any systematic or exceptional issues with software products
• Troubleshooting
  • Document issue existence and resolution using existing ticketing systems
  • Flag issues affecting/blocking local business processes that require central changes

What we are looking for

• Degree in Information Technology, Computer Science, or a related field
• Understanding of computer hardware, software, and networking concepts
• Familiarity with Windows and macOS operating systems
• Project management and cross-team communication skills
• Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office
• E-commerce and IT operations experience
• Web development and help desk support experience
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Eagerness to learn and adapt to new technologies
• Excellent communication skills, both verbal and written
• English proficiency

And even more for our Jumees:

• Access to Udemy for Business for an unlimited training experience
• Caring perks: private health insurance for self and family, life insurance, optional 3rd tier pension scheme, maternity and paternity leave etc.
• Fun at work: company events, fun team-building activities

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• This a unique opportunity to have a strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders