Hostess - Kempinski Hotel

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel's dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries courteously and efficiently and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow-up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental training and hotel-initiated training scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.

• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Maintain and update the restaurant's guest history.
• Maintain a legible and up-to-date reservation book.
• Maintain and coordinate the printing of the respective restaurant menus.
• Maintain excellent communication to all related departments.
• Guest Services and Concierge departments.
• Restaurant Reservations.
• All other F&B outlets, In Room dining and Banquet Service.

Skills, Knowledge & Expertise

• HND in Hospitality Management or related
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word is beneficial.
• Experience in an F&B service role.