Bills Micro-Credit Limited Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable non-bank financial institution located in Accra with a network across the country requires the services of a Customer Experience Executive.
Job Summary
Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public
Responsibilities
- Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or registration for a loan
- Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures
- Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients feel supported and valued
- Exercise active listening into calls and allay the concerns of frustrations of irate clients, as needed
- Understand and strive to meet or exceed the call center metrics while providing excellent and consistent customer experience
- Partake in training and other opportunities for learning products and services, usage of systems/tools and the value of Bills Micro-Credit.
- Perform other duties assigned
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Qualification Required & Experience
- A minimum of First Degree in Communication or related fields
- Must not be above 30 years of age
- Must have a National Service Certificate
- 1 year of work experience as a Customer Service Executive
- Must be fluent in any of the languages below, in addition to English and Twi
-
- Kassim
- Nzema
- Ewe
- Waale
- Dagaare
- French
- Krobo
- Krachie
- Frafra
Location: Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable non-bank financial institution located in Accra with a network across the country requires the services of a Customer Experience Executive.
Job Summary
Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public
Responsibilities
- Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or registration for a loan
- Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures
- Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients feel supported and valued
- Exercise active listening into calls and allay the concerns of frustrations of irate clients, as needed
- Understand and strive to meet or exceed the call center metrics while providing excellent and consistent customer experience
- Partake in training and other opportunities for learning products and services, usage of systems/tools and the value of Bills Micro-Credit.
- Perform other duties assigned
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Qualification Required & Experience
- A minimum of First Degree in Communication or related fields
- Must not be above 30 years of age
- Must have a National Service Certificate
- 1 year of work experience as a Customer Service Executive
- Must be fluent in any of the languages below, in addition to English and Twi
-
- Kassim
- Nzema
- Ewe
- Waale
- Dagaare
- French
- Krobo
- Krachie
- Frafra
Location: Accra
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