Customer Experience Executive - Bills Micro-Credit Limited

A reputable non-bank financial institution located in Accra with a network across the country requires the services of a Customer Experience Executive.

Job Summary

Acts as the first point of contact for existing and potential clients. He/She shall respond to enquiries regarding products and services, probe into complaints and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public

Responsibilities

• Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or registration for a loan
• Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures
• Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients feel supported and valued
• Exercise active listening into calls and allay the concerns of frustrations of irate clients, as needed
• Understand and strive to meet or exceed the call center metrics while providing excellent and consistent customer experience
• Partake in training and other opportunities for learning products and services, usage of systems/tools and the value of Bills Micro-Credit.
• Perform other duties assigned

Qualification Required & Experience

• A minimum of First Degree in Communication or related fields
• Must not be above 30 years of age
• Must have a National Service Certificate
• 1 year of work experience as a Customer Service Executive
• Must be fluent in any of the languages below, in addition to English and Twi
• • Kassim
  • Nzema
  • Ewe
  • Waale
  • Dagaare
  • French
  • Krobo
  • Krachie
  • Frafra

Location: Accra