Customer Service Specialist - SnappyCX

SnappyCX is a leading Business Process Outsourcing (BPO) company dedicated to revolutionizing business operations by providing end-to-end support and connecting businesses with top-tier professionals across various industries through strategic staff outsourcing. Our services range from Finance & Accounting to IT & Software Development, offering a comprehensive suite of solutions to optimize business performance.

Role Description

This is a full-time remote position for a Customer Service Specialist at SnappyCX. The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences daily.

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
• Secure and schedule appointments efficiently, ensuring all customer needs are met.

• Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
• Demonstrate a proactive approach in addressing customer concerns and resolving issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience expertise
• Proficiency in Phone Etiquette
• Excellent communication and interpersonal skills
• Ability to prioritize and multitask effectively
• Experience in a customer-facing role is a plus
• Flexibility to work various shifts, including evenings and weekends.
• Great personality with the ability to think 1-2 steps ahead to overcome objections.
• Knowledge of Microsoft Office Suite
• Bachelor’s degree is preferred