Network Manager - Jumia

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions.

The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

What you will be doing:

• Efficient workforce management (Transport, Sorting Center , Reverse ) – Administrative management
• Training and integration of new agents
• Implementation and monitoring of new project / operational process.
• Operational management of the sorting center while respecting SLAs per delivery zone.
• Management of logistics teams and equipment.
• Transport cost management via optimization of outbound item flow.
• Collaborate efficiently with other departments
• Shipping parcels by Pickup Station, Door Delivery to logistics Transport providers.
• Understand the tasks and responsibilities of the team in order to be aware of changes in processes, tools and work methodologies: this may involve carrying out agents’ operational and field activities, at the request of Management over a set period of time
• Supervise daily Transport operations of Sorting Center and Reverse teams
• Ensure that Network Operations teams understand all KPIs and operational measures established to improve them.
• Improve the Customer Promise via the E2E KPIs I.e. process outgoing FIFO etc.

What we are looking for:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• At least 3 years of experience in a warehouse or supply chain environment.
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret data from multiple sources to identify trends, patterns, and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.
• Leadership and project management skills, with the ability to lead initiatives, coordinate efforts, and drive results in a team environment.
• Detail-oriented with a strong focus on accuracy and attention to detail.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work variable shifts, including evenings, weekends, and holidays, as needed to support operational needs.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders