Last Mile Manager - Jumia

Jumia is a leading e-commerce platform in Africa. Our marketplace is supported by our proprietary logistics business, Jumia Logistics, and our digital payment and fintech platform, JumiaPay. Jumia Logistics enables the seamless delivery of millions of packages while JumiaPay facilitates online payments and the distribution of a broad range of digital and financial services.

We are fueled by the belief that technology has the potential to transform everyday life in Africa, for the better. We built Jumia to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Jumia counts over 2,000 people across more than 10 countries, a diverse group of talent with different backgrounds, experiences and perspectives, driven by a common ambition to help build the digital future of Africa.

Africa is one of the fastest-growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

What you will be doing:

• Managing the talent pool of Jumia and building a strong leadership team in Delivery
• Actively design and steer CXP and VXP excellence projects along with Local and Central operations leaders
• Design and own end to end the Last mile unit costs strategy to meet both our requirements of CXP/VXP and unit economics targets
• Actively feed and contribute to the system roadmap design to deliver the required instruments for this logistics success
• Leading the scale-up and expansion of last mile footprint (3PL expansion, pick up station expansion, Delivery Associates hiring and expansion)
• Own and create the 3PL community management for Jumia
• Manage and improve fleet management practices, team and cost of operation
• Create a culture of best-in-class material handling in the Last mile
• Lead key transformations in the supply chain (or in partnership), allowing our last mile hubs to receive the product faster and more often without increasing costs of delivery

What we are looking for:

• Bachelor’s Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet, etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 3 years minimum experience, logistics operation
• Experience in strategy and complex network management
• Good Knowledge of the Logistical Operations in the local market is a plus.
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret data from multiple sources to identify trends, patterns, and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.
• Leadership and project management skills, with the ability to lead initiatives, coordinate efforts, and drive results in a team environment.
• Detail-oriented with a strong focus on accuracy and attention to detail.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work variable shifts, including evenings, weekends, and holidays, as needed to support operational needs.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity to have a strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders