Card Administrator - First National Bank

Support the card operations team in the management of card stock, reporting, scheduling, SLA management and distribution of cards to the various branches as well as managing the stock, setup, and distribution of the Ezwich and GHlink cards to the various branches and providing support for the total Cards Operations infrastructure and local interbank link.

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our talent team in Centralized Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Responsible for the management of card stock and updating the stock management system with the return files.
• Responsible for receiving and distributing of instant issuance and personalized visa cards and GH-link cards to the various branches.
• Responsible for coordinating access for branch staff on the Stock management system
• Ensure all invoices pertaining to card personalization are verified and ensuring that vendors are paid on time.
• Responsible for monthly reports on Cards issued. Ie. Cards production reports on both instant issuing as well as embossed cards for all card types for the schemes
• Oversees all the scheme’s captured cards for FNB and other banks cards that get retained on both FNB ATM’s and other banks ATMs.
• Provide general support for the total Card issuing eco-system.
• Ensure card stock is always balanced, Card Association cost is monitored on a monthly basis to prevent underpayment or overpayment.

• Responsible for monitoring the stock management system and ensuring that plastics for the various card types (Visa and Ghips) are always within the re-order level.
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalate potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and
• Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
• Create own personal development plan and review the plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respect diversity in the team
• Share information and knowledge that benefits the team

You Will Be An Ideal Candidate If You

• Have relevant degree
• Have at least 3 years of relevant experience

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment