Card Operations Team Leader - First National Bank

To supervise and coordinate daily card operation activities amongst a team in order to achieve a smooth workflow and business targets

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Centralized Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Ensure accuracy in processing of card settlement entries.
• Responsible for supervising the settlement and reconciliation of Visa issuing and acquiring (POS and ATM) transactions.
• Responsible for supervising issuing and acquiring settlement and reconciliation of GHipss products (Gh-link and ezwich cards)
• Responsible for supervising master card acquisition, settlement, and reconciliation.
• System administration activities
• Reconciliation of Outgoing and incoming schemes files and raising of P&L vouchers (Settlement activities) to clear the cards GL’s
• Investigate all items into the exceptions report and ensure that they are reversed within the TAT timelines.

• Responsible for reporting and managing card business profitability and reporting on all card product usage.
• Responsible for managing the scheme’s monthly fees, Fee collections and funds disbursement activities.
• Oversee our monthly authorization rates score on Visa online and proactively act on the rates.
• Oversee the card and stock management activities.
• Overseeing the resolution of disputes and chargebacks. Ensuring zero operational losses.
• Liaising with all card vendors to ensure clean card operational activities.
• Deal with customer complaints, relating to card activities and ensure that they are resolved to their satisfaction in the shortest possible time
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own and employee development
• Compile reports that track progress and guide businesses to make informed decisions
• Manage the procurement activities required for the business
• Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
• Ensure development and continuous value-add improvement to operational processes
• Manages risks in own area of responsibility

You Will Be An Ideal Candidate If You

• Have relevant degree
• Have at least 4 years of relevant experience

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment