Ticketer - Wakanow

Objective

• The Ticketing Officer is responsible for planning and making reservations for Wakanow customers. Responsibilities
• Assisting and advising customers who may be choosing from various travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Check the availability of accommodation based on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Sorting out any issues that may arise with bookings or reservations.
• Providing support to customers who have already made travel purchases by confirming, changing, or cancelling the reservations
• Notifying passengers about involuntary flight rescheduling or cancellations
• Selling add-on travel products, such as hotels, travel insurance, etc.
• Informing clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

Requirements

• Minimum 3 years of experience in the Ticketing role.
• Applicants should know how to issue and reissue tickets, know how to do refunds, and have a diploma/consultant in IATA/ UFTAA, which is also a plus.
• Demonstrated experience in the use of Amadeus and other GDS platform
• A deep knowledge of the aviation industry and ticketing rules
• Must have basic knowledge of Microsoft, that is, Word, Excel, and PowerPoint.