Customer Service Specialist - SnappyCX

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
• Secure and schedule appointments efficiently, ensuring all customer needs are met.
• Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
• Demonstrate a proactive approach in addressing customer concerns and resolving issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

Qualifications:

• Bachelor’s degree
• 4+ years of experience in a call center environment.
• Flexibility to work various shifts, including evenings and weekends.
• Great personality with the ability to think 1-2 steps ahead to overcome objections.
• Excellent communication skills, both verbal and written.
• Working laptop or computer.
• Sales experience and the ability to upsell other products to the client.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in using CRM systems and other customer service tools.
• Attention to detail and the ability to maintain accuracy in all interactions.