SnappyCX Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
SnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.
Responsibilities:
- Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
- Secure and schedule appointments efficiently, ensuring all customer needs are met.
- Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
- Demonstrate a proactive approach in addressing customer concerns and resolving issues.
- Collaborate with other team members to ensure a consistent and high-quality customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
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Requirements
Qualifications:
- Bachelor’s degree
- 4+ years of experience in a call center environment.
- Flexibility to work various shifts, including evenings and weekends.
- Great personality with the ability to think 1-2 steps ahead to overcome objections.
- Excellent communication skills, both verbal and written.
- Working laptop or computer.
- Sales experience and the ability to upsell other products to the client.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using CRM systems and other customer service tools.
- Attention to detail and the ability to maintain accuracy in all interactions.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
SnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.
Responsibilities:
- Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
- Secure and schedule appointments efficiently, ensuring all customer needs are met.
- Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
- Demonstrate a proactive approach in addressing customer concerns and resolving issues.
- Collaborate with other team members to ensure a consistent and high-quality customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
ADVERTISEMENT - CONTINUE READING BELOW
Requirements
Qualifications:
- Bachelor’s degree
- 4+ years of experience in a call center environment.
- Flexibility to work various shifts, including evenings and weekends.
- Great personality with the ability to think 1-2 steps ahead to overcome objections.
- Excellent communication skills, both verbal and written.
- Working laptop or computer.
- Sales experience and the ability to upsell other products to the client.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using CRM systems and other customer service tools.
- Attention to detail and the ability to maintain accuracy in all interactions.