Groupe Sebastien Communication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We, Groupe Sebastien, are looking for a customer-oriented manager to join our customer service team, to oversee the day-to-day activities of the Call Centre team and ensure that information flow to customers is accurate and effectively done to improve customer satisfaction.
Job Title: Call Centre Manager
Business Unit: Red Chilli
Report To: General Manager
Responsibilities:
- Work with other management team to develop call centre objectives, keeping profitability and efficiency in mind
- Lead team meetings, coach and motivate team members
- Assist in training newly employed call centre personnel
- Analyse call centre data and prepare reports for management
- Continually develop new processes to boost efficiency and productivity levels
- Evaluate staff effectiveness and performance annually or on an as-needed basis
- Work with call centre representatives to solve problems like difficult calls from angry customer
- Develop objectives for a call centre’s day-to-day operations and analyse call centre statistics (like sales rates and customer service metrics) to ensure that these objectives are met
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Qualification Required & Experience
Requirements
- Bachelor’s degree in communications, Consumer Relations or related fields
- 2 years proven working experience in the role of call centre management
- Familiarity with telemarketing software
Remuneration: The qualified candidate will be paid a range of GHS 1,800 – GHS 2,000 a month.
Location: Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We, Groupe Sebastien, are looking for a customer-oriented manager to join our customer service team, to oversee the day-to-day activities of the Call Centre team and ensure that information flow to customers is accurate and effectively done to improve customer satisfaction.
Job Title: Call Centre Manager
Business Unit: Red Chilli
Report To: General Manager
Responsibilities:
- Work with other management team to develop call centre objectives, keeping profitability and efficiency in mind
- Lead team meetings, coach and motivate team members
- Assist in training newly employed call centre personnel
- Analyse call centre data and prepare reports for management
- Continually develop new processes to boost efficiency and productivity levels
- Evaluate staff effectiveness and performance annually or on an as-needed basis
- Work with call centre representatives to solve problems like difficult calls from angry customer
- Develop objectives for a call centre’s day-to-day operations and analyse call centre statistics (like sales rates and customer service metrics) to ensure that these objectives are met
ADVERTISEMENT - CONTINUE READING BELOW
Qualification Required & Experience
Requirements
- Bachelor’s degree in communications, Consumer Relations or related fields
- 2 years proven working experience in the role of call centre management
- Familiarity with telemarketing software
Remuneration: The qualified candidate will be paid a range of GHS 1,800 – GHS 2,000 a month.
Location: Accra
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