Logistics Operations Manager: Supply Chain - Jumia Group

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

About Jumia

Jumia is a leading e-commerce platform in Africa. Our marketplace is supported by our proprietary logistics business, Jumia Logistics, and our digital payment and fintech platform, JumiaPay. Jumia Logistics enables the seamless delivery of millions of packages while JumiaPay facilitates online payments and the distribution of a broad range of digital and financial services.

We are fueled by the belief that technology has the potential to transform everyday life in Africa, for the better. We built Jumia to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Jumia counts over 2,000 people across more than 10 countries, a diverse group of talent with different backgrounds, experiences and perspectives, driven by a common ambition to help build the digital future of Africa.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in. We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

We are building a Talent Pipeline for Logistics Team members.

What you will be doing:

Responsible for coordinating the storage, transportation and delivery of goods. You will oversee and liaise with colleagues to ensure stock is maintained and moved efficiently.

• Track queues and backlogs
• Monitor operations quality
• Monitor network dispatch operations and manage the team
• Coordinate capacity and frequency with dispatch agents and 3PL
• Train teams and solve issues
• Implement scalable processes to sustain the growth
• Lead continuous improvement projects
• Might require frequent travel within regions
• Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Supply Chain clients
• Managing relationships with clients and partners (Third party logistics partners)

What we are looking for:

• Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering or equivalent)
• Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will be an added advantage
• 8 years minimum experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatives logistics company
• Ability to lead large and remote teams

• Hardworking, result oriented, methodical, very structured
• Pro-active, both autonomous and team player, Flexible
• Ability to negotiate and communicate in flawless English
• Demonstrated competency in data reporting and analysis
• Experience or high level of comfort in logistics operations
• Familiarity with working in a culturally diverse environment
• Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
• Self-Driven and great independent follow-through Ability
• Strong entrepreneurial skills, leadership, and drive
• Ability to work in a fast-paced environment

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders