Dispatch Rider - Groupe Sebastien

Job Title: Dispatch Rider

Business Unit: Groupe Sebastien

Report To: Chief Operations Officer (Line Manager)/ Office Support(Immediate Supervisor)

Job Brief:

We are seeking a reliable and efficient Dispatch Rider to join our team. As a Dispatch Rider, you will be responsible for delivering packages, documents, and other items to designated locations in a timely manner. The ideal candidate should have a valid motorcycle license, excellent navigation skills, and a commitment to providing exceptional customer service.

Responsibilities:

• Receive delivery orders and instructions from the dispatcher.
• Load and unload packages or documents onto the motorcycle.
• Safely transport items to designated locations within the specified time frame.
• Follow traffic laws and safety regulations while riding the motorcycle.
• Ensure packages are delivered intact and in good condition.
• Obtain signatures as required for proof of delivery.
• Communicate with the dispatcher or clients regarding delivery status or issues.
• Maintain the motorcycle in good working condition and report any maintenance needs.
• Adhere to company policies and procedures for delivery operations.
• Provide excellent customer service to clients and recipients.

Qualification Required & Experience

Requirements

• Valid motorcycle license.
• Proven experience as a Dispatch Rider or similar role.
• Good knowledge of local routes and traffic patterns.
• Ability to navigate using GPS or maps.
• Physical fitness and stamina for long rides.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Customer service-oriented attitude.
• Ability to work independently and follow instructions.
• Professionalism and reliability.

Location: Accra