Office Support Agent - Delegation of the European Union



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Delegation Of The European Union Administrative/Secretarial Jobs in Accra


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Front Desk Duties

  • Keeping the reception area organized and tidy at all times.
  • Greeting and attending external visitors in a courteous way
  • Keeping an accurate logbook of visitors coming to the reception
  • Answering, screening and forwarding phone calls.
  • Receive and route incoming correspondence on a daily basis
  • Follow-up with DHL for the reception and departure of the weekly Diplomatic bag
  • Booking meeting rooms upon request
  • Manage access badges for all visitors (in & out)

Clerical & Secretarial Support Duties

  • Oversight of the use of the small meeting room behind reception area
  • Assist in the registration of incoming mail in Ares application
  • Prepare files for meetings (make copies, label envelopes), dispatch mail upon request,
  • Prepare correspondence for signature with the right layout and format
  • Register incoming invoices in ABAC Application
  • Manage daily delivery of newspapers and ensure dispatching within the Office.
  • Manage the inventory of drinking water and supplies needed for internal meetings; check stock regularly, place and expedite orders, check supplies upon delivery.
  • Encode requests for official transportation in the application Drivers and follow-up on approval;
  • Keep the rooster of missions for drivers updated
  • Book official cars/rent cars for missions upon request
  • Provide administrative and logistical support for the organisation of internal meetings, missions and conferences upon request;
  • Create/ update contact database of providers for the Administration
  • Update the database of contacts for the Section
  • Search for appropriate service providers on the Internet in the frame of procurement
  • Any other duties assigned or requested by the Head of Administration


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Professional requirements

  • Very good organisational and writing skills
  • Ability to speak well and convey information.
  • Sense of duty and initiative
  • Problem-solving skills
  • Ability to work with little supervision
  • Multi-tasking
  • Ability to deliver accurate and quality work on short-term requests

Personal requirements

  • Punctual
  • Professional attitude and appearance
  • Resourceful and pragmatic
  • Professional customer service skills
  • Very discrete in the handling of information
  • Flexible and easily adaptable to a multi-disciplinary and multi-cultural environment
  • Eager to learn and develop new skills


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