Coordinator Digital Channels - MTN Ghana

Contribute to the development and management of myMTN and the other Digital Channels.

Job Role

• Continuous development of myMTN portfolio
• Support operational management of myMTN
• Input to the development of the other Digital channels in collaboration with the other divisions.
• Support Marketing to ensure all commercial offers are timely delivered on myMTN and the other Digital channels.
• Delivery of an improved experience for all myMTN customers and increase in revenues generated by myMTN
• Ensure continuous testing of the app and support to IT ops team.
• Ensure all digital channels are continuously developed and improved following agreed guidelines.
• Ensure digital channels have same offers as on legacy channels with additional incentives for customers to drive adoption.

Context:

• Dynamic Technology and Platform business
• Multi regulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized.
• Multinational environment – MTN Group Digital best practices
• Partnerships at the core of business practices
• Active Media Engagement & Brand Reputation
• Agile ways of work

Education

• A First Degree in a related field of study.
• Scrum Master or Product Owner certification or proven experience of having worked using the Scrum framework is a plus.
• Experience with coding is a plus.
• Training or certification in User Experience Design and Design Thinking is a plus.

Experience

• Minimum of 3 years related work experience in a digital organization or in the digital department of an organization.
• Good experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
• Experience with Digital Advertising is a plus.
• Good experience with PowerPoint
• Experience building and managing apps or e-commerce websites using Scrum/Agile methodologies is a plus.

Professional/Technical competencies:

• Strong knowledge of all main analytics tools and techniques
• Business Performance Management
• Planning and Budgeting
• Stakeholder Relations Management
• Marketing/Digital Marketing
• Understanding of the Digital Ecosystem
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)
• Knowledge and ability to analyze KPIs and provide detailed reports.

Physical Skills/ Competencies:

• Manages self-performance, good conflict management, takes and manages accountability.
• Energy & Drive – Innovative, takes initiative, result-oriented and develops self consistently.
• Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports.
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
• Organizational Positioning Skills – Good written and verbal communication, commitment to the organization
• Strategic Skills – Global thinking, Analytical thinking, and Problem-solving abilities.