Surface & Underground Field Technician 1 1 - Epiroc



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Epiroc Engineering Jobs in Obuasi


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Mission    

To increase product reliability, customer satisfaction, machine availability and user friendliness. Always promote a positive customer oriented attitude with the spirit of "Dare to think new".

The role   

Field support Surface & Underground

  • Provide technical support through available channels 
  • Conduct technical training. 
  • Perform First on Market start-ups (FoM) [Commissioning]
  • Perform installation where applicable. 

Product life cycle: 

  • Engage in Product Safety related work 
  • Lead/handle duties within Continuous Product Improvement (CPI) 
  • Lead/conduct/take part machine testing and verification 
  • Secure machine serviceability and user friendliness 
  • Be a project contributor and subject matter expert 
  • Warranty handling where applicable
  • Technical Service News Bulletins (TSNBs)


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Technical documentation and media: 

  • Review machine-specific manuals 
  • Including internal Epiroc system-specific instructions 
  • Review Standard Operating Procedures (SOP) 

Functional 

  • This position requires extensive international travelling 
  • Assist in securing product and application competence among colleagues 
  • Set up and execute technical support plans to secure customer satisfaction 
  • Pick up and utilize synergies between relevant functions related to products

Competences, skills and experience  

  • Service-minded with a humble attitude 
  • Analytical and experienced in troubleshooting 
  • Drive for innovation and product development 
  • Drive to develop own personal and professional skills 
  • Social communication and networking skills with a result driven mentality 
  • Technical university degree or equivalent experience 
  • Excellent skills in English both verbal and written 
  • Administrative and report writing skills 
  • Computer literacy 
  • Well organized and structured with an ability to work independently as well as in teams. 
  • Good application and technical knowledge 
  • Solid application and technical knowledge
  • Good technical understanding of the Epiroc product portfolio, underground and/or surface.


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