Fraud Prevention & Monitoring Manager - Vodafone Ghana



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Design, create, and oversee an effective fraud management operation within the telecom sector, implementing industry-leading strategies to safeguard revenue streams, uphold business reputation, mitigate the risk of regulatory fines, minimize subscriber losses, and prevent disruptions to overall operations

Key Accountabilities And Decision Ownership

  • Effectively manage the general Fraud Management operations to ensure incidents of fraud and potential fraud are timely identified and mitigated to prevent financial and non-financial losses
  • Ensure that, adequate controls and systems are deployed to prevent and detect fraudulent incidents and activities relating to but not limited as follows – (SIM box, roaming fraud, high usage, SMS spamming, SMS A2P bypass, PABX, Recharge abuse, IRSF/PRS, commission abuse)
  • Coordinate fraud risk reviews of key products and services as required as per Security-by-Design strategy
  • Lead in the identification, coordination, and implementation of mitigation measures for new fraud schemes
  • Perform scheduled fraud risk assessment
  • Review of Fraud related reports
  • Engagement in external/internal Fraud forum activities
  • Analysis of internal and external trends of incidents
  • Responsible for addressing audit and compliance issues
  • Coordinate and deliver on all lawful LEA Disclosure policies and legislative guidelines


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Must-Have Technical/Professional Qualifications

  • First degree in Computer Science
  • Chartered Accountant or an MBA
  • Certified Information Systems Auditor
  • A related professional qualification will be an added advantage.
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