Medical Delegate Call Center Specialist - Nestle

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

Nestlé Business Services is currently looking for a Medical Delegate Call Centre Specialist to actively engage HCPs via remote phone calls on the importance of exclusive breastfeeding during the first 6 months of life and the continuation of breastfeeding for as long as possible after the introduction of complementary feeding from 6 months.

Also, to provide accurate and factual information regarding the hazards/dangers linked to the use of inappropriate Breastmilk substitutes, i.e., Cow’s / Buffalo’s milk, rice water e.t.c. as necessary.

A day in a Life……

• Recommendation to Health Care Professionals (HCP) of Nestlé’s Nutrition Products and services where and when appropriate and when exclusive breastfeeding is not possible.
• Develop long-term mutually beneficial professional relationships with Health Care Professionals (HCP)s and relevant medical decision makers in assigned CML for coverage.
• Be a recognized remote collaborator and Trusted Nutrition Solution Provider to Health Care Professionals (HCP)s of within the Comprehensive Health Centers, Primary Health Centers and Health Posts assigned.
• Optimum coverage and management of HCPs in assigned CML as well as insights gathering and sharing (plus competitive intelligence), through relevant tools/systems like the CRM.
• To ensure quality service to HCPs and their institutions through proper collaboration with relevant Territory Medical Delegates.
• Creation, implementation and Execution of agreed work plan in line with Cos every Cycle .

What Will Make You Successful?

• Experience in detailing nutritional solutions to healthcare professionals.
• Experience in working and managing resources optimally to meet the set goals, as well as collaborating with other stakeholders.
• Ability to work independently under challenging environment to achieve and exceed goals.
• Managing projects/tasks such as organizing activities with medical/paramedical health professionals on topics related to infant nutrition, products, Research and Development, etc.
• Effectively communicate nutrition and product concepts to meet the needs of healthcare professional.
• Has independently managed top health officials in developing and building long-term relationships.
• Computer literacy (MS Word, Excel, PowerPoint)
• Superior communication, presentation, negotiation, interpersonal, analytical, and influencing skills.
• Planning, organization, and execution – establishing courses of action to ensure work is completed efficiently.