Surface & Underground Field Technician 1 - Epiroc



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Epiroc Engineering Jobs in Obuasi


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To increase product reliability, customer satisfaction, machine availability and user-friendliness. Always promote a positive customer-oriented attitude with the spirit of “Dare to think new”.

The role

Field support Surface & Underground

  • Provide technical support through available channels
  • Conduct technical training.
  • Perform First on Market start-ups (FoM) [Commissioning]
  • Perform installation where applicable.

Product life cycle:

  • Engage in Product Safety related work
  • Lead/handle duties within Continuous Product Improvement (CPI)
  • Lead/conduct/take part in machine testing and verification
  • Secure machine serviceability and user-friendliness
  • Be a project contributor and subject matter expert
  • Warranty handling where applicable
  • Technical Service News Bulletins (TSNBs)
  • Technical documentation and media:
  • Review machine-specific manuals
  • Including internal Epiroc system-specific instructions
  • Review Standard Operating Procedures (SOP)


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Functional

  • This position requires extensive international travelling
  • Assist in securing product and application competence among colleagues
  • Set up and execute technical support plans to secure customer satisfaction
  • Pick up and utilize synergies between relevant functions related to products

Competences, Skills And Experience

  • Service-minded with a humble attitude
  • Analytical and experienced in troubleshooting
  • Drive for innovation and product development
  • Drive to develop own personal and professional skills
  • Social communication and networking skills with a result-driven mentality
  • Technical university degree or equivalent experience
  • Excellent skills in English both verbal and written
  • Administrative and report writing skills
  • Computer literacy
  • Well organized and structured with an ability to work independently as well as in teams.
  • Good application and technical knowledge
  • Solid application and technical knowledge
  • Good technical understanding of the Epiroc product portfolio, underground and/or surface.

Behaviours

  • Courageous
  • Trustworthy
  • Positive attitude
  • Ability to inspire
  • Humble and perceptive


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